> Markdown version of [/jobs/ext/2512059-it-field-support-technician](https://www.wearedevelopers.com/jobs/ext/2512059-it-field-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician - **Company:** Manifest Solutions - **Location:** Columbus, OH, United States - **Contract:** Permanent contract - **Skills:** Software Applications, Desktop Computing, Software Maintenance, Tablet Computers, Peripherals, Computer Equipment, Laptops - **Published:** August 6, 2026 - **Apply:** https://www.wayup.com/i-j-IT-Field-Support-Technician-Manifest-Solutions-378426010007017/ ## About the Role + CompTIA A+ Certification. + 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and software in an enterprise IT environment may be used in place of certification requirement. + Valid State of Ohio driver's license. + Skill in using analysis equipment and entering keyboard commands to diagnose server, software, and hardware issues. + Interpersonal skills necessary to work with various levels of district staff and external vendors/consultants in the resolution of a variety of technology issues. Required to communicate technical information in non-technical terms. + Written skills necessary to maintain various departmental records, documents, and reports. + Physical ability to install and repair computer equipment. + Strong communication and customer service skills with demonstrated experience of practicing both. ## Description Manifest Solutions is currently seeking a IT Field Support Technician for a position in Columbus, OH. + Installs and tests software on stand-alone computers. + Troubleshoots and repairs hardware and software related issues on district end point computers. + Configures and installs computer workstations. + Diagnoses and resolves critical and non-critical hardware and software problems on a timely basis. + Provides technical assistance to end users, IT Service Desk, and peers, utilizing technical information provided through vendor relationships, hardware manufacturers and process manuals. + Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user's problem. + Documents steps taken to diagnose and resolve customer problems and closes trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair. + Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals. + Diagnoses, troubleshoots, and repairs software and hardware problems. + Closes trouble tickets upon completion of services or resolution of problem. + Performs backup activities and restoration of files as needed. + Participates in testing and implementation of new systems and procedures. + Works with school building staff and the academic departments to integrate technology solutions into the classrooms. + Maintains a record of hardware and software in use at assigned locations. This could include but is not limited to: Chromebooks, desktops, laptops, tablets, and printers. + Prepares required documentation and reports. + Maintains complete and accurate records and files by updating the districts ITSM software. + May be asked to support evening or weekend events or school readiness initiatives (this is on a limited and minimal basis) + Performs other duties as assigned. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)