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# Technical Support Representative

- **Company:** Barracuda Networks, Inc.
- **Location:** Alpharetta, GA, United States
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Dynamic Host Configuration Protocol, Perl (Programming Language), Python (Programming Language), Networking Basics, Routing, TCP/IP, Scripting, Computer Network Technologies, Network Server, Cisco
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6237a944ec565e9c

## About the Role

* Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.
 * A customer centric focus - you always aim to make the customer happy.
 * Strong troubleshooting/problem resolution skills.
 * Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.
 * Ability to learn and adapt to quickly changing circumstances, direction and strategy.
 * Experience in any of the scripting languages such as Bash, Shell, Perl, Python.

## Description

Barracuda Networks is currently seeking highly motivated and enthusiastic Computer and Networking Technicians to join our team in Alpharetta, Georgia. In this entry-level, customer-facing role, you will provide quality support for our industry-leading networking and security products by understanding, documenting, and troubleshooting customer issues through email, phone, and chat. You will work closely with a collaborative technical support team and report directly to a Technical Support Manager. This is an excellent opportunity for individuals looking to start or grow their career in networking, cybersecurity, and technical support.

What you'll be working on

 * Create, revise and publish internal and public facing product solutions.
 * Interface with customers at a high volume to solve their issues.
 * Develop your skills in network and security products through on-going training.
 * Document, escalate and follow through with product bugs and/or issues.


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