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# Desktop Support Tech I

- **Company:** Powers Health
- **Location:** Munster, IN, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $74,651.0
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, Health Informatics, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Information Technology, Servicenow
- **Published:** August 8, 2026
- **Apply:** https://www.healthjobsnationwide.com/node/15413501/apply-external

## About the Role

* Associate's degree in Computer Science, Information Technology, or a related field OR high school diploma with a minimum of two (2) years of desktop support experience.
 * Healthcare IT support experience preferred.
 * Proven ability to troubleshoot and support Windows desktop operating systems.
 * Experience supporting Microsoft Office, Outlook, and internet-based applications.
 * Ability to repair and support desktop and laptop hardware (HP and/or Macintosh preferred).
 * Experience with IT service management (ITSM) ticketing systems such as Cherwell or ServiceNow preferred.

 * CompTIA A+, Microsoft Certified Professional (MCP) certifications preferred.

 * Excellent customer service, communication, and organizational skills.
 * Ability to manage multiple tasks and prioritize workload effectively.
 * Strong problem-solving skills and attention to detail.
 * Ability to work independently while following established processes and escalation procedures.
 * Proven ability to work effectively with non-technical users at all organizational levels.

## Description

The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests, resolving Level I incidents in accordance with established Incident Management policies, and escalating issues as appropriate. The position also supports desktop-related project tasks and assists in maintaining standardized hardware and workstation configurations across the organization.

This role requires a strong focus on customer service, documentation, and adherence to healthcare IT standards. The Desktop Support Technician I works independently to prioritize tasks while following defined escalation paths and service level agreements (SLAs).


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