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# End User Support Analyst - II

- **Company:** THE JUDGE GROUP, INC.
- **Location:** Irving, TX, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/eb659356-b61e-4734-a013-432d73e36cab

## About the Role

* 3-5 years' experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
 * 3-5 years' experience with Google Sheets
 * Efficient time management skills to prioritize and track multiple tasks
 * Willingness to work evenings, weekends, and holidays

DESIRED SKILLS:

 * Experience working in At Your Service

EDUCATION/CERTIFICATIONS:

 * Associates degree in the IT field or equivalent work experience required
 * Technical certifications such as Comptia A+, Comptia Net+ desired

## Description

* Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
 * They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
 * Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
 * Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
 * Provide exceptional customer service in person, via phone and email as necessary.
 * Resolve help desk issues including troubleshooting hardware and software issues.


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