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# Desktop Support

- **Company:** CYNET SYSTEMS INC.
- **Location:** Saint Joseph, MO, United States
- **Experience:** Expert
- **Salary:** $48,256.0 - $58,656.0
- **Contract:** Permanent contract
- **Skills:** Databases, SQL Databases, System Testing, Computerised Systems, GXP
- **Published:** August 11, 2026
- **Apply:** https://www.dice.com/job-detail/0d94c8d1-a4dd-4abe-b7da-975ded50b29d

## About the Role

* Experience with GxP computerized systems.
 * Experience with SQL.
 * Well organized; ability to prioritize assigned tasks.
 * Experience working within a team environment.
 * Experience with customer service.
 * IT or Business Degree (Associate or Bachelors).
 * Preferred: Experience with global systems and users., * Experience with global systems and users.

Skills:

 * GMP.
 * SQL.
 * GxP computerized systems.
 * Customer service.
 * Database maintenance.
 * System validation testing.

Qualification And Education:

 * IT or Business Degree (Associate or Bachelors).

## Description

* Responsible for running routine reports and queries from the GPV database tables using SQL when needed.
 * Support computerized system validation testing.
 * Responsible for PV systems Product Dictionary entries and routine maintenance in databases.
 * Perform Product Dictionary updates and new entries.
 * Perform Product Family maintenance.
 * Perform Product Line updates.
 * Responsible for triage tickets for system support.
 * Provide 1st line of support for PV System tickets.
 * Support new user set up in PV Systems.
 * Manage PV Systems set up and curricula assignments.
 * Perform mailbox maintenance.
 * Support initial login for new users.
 * Support Training coordination for PV User community.
 * Coordinate New User trainings.
 * Support communication to PV System User community.
 * Act as front line to User community for system support.
 * Support PV system monitoring and liaise with IT / Vendor to resolve system issues.
 * Perform Case Type Changes and Product Family verifications.
 * Support review of PV Documentation.
 * Support PV Documentation organization and archiving.
 * Support dashboard maintenance and monitoring.
 * Perform all other duties assigned by Leadership.


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