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# Customer Technical Support Representative

- **Company:** Axon Enterprise, Inc.
- **Location:** Peachtree Corners, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Microsoft Office, Bug Reporting, Information Technology, Webforms
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/441cc57b-2f7d-443e-89ae-c5a01c31a2b0

## About the Role

* Bachelor's Degree preferred or equivalent work experience
 * 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
 * Excellent verbal and written communication skills (fluency in multiple languages a plus).
 * Passion for helping people and solving problems
 * Proficient with Windows operating systems, mobile devices and cloud-based solutions.
 * Strong analytical/troubleshooting skills
 * Proficiency with Microsoft Office
 * Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
 * Self-driven, ability to work independently and actively seeks out team needs and solution
 * Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

## Description

Your ImpactThe Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.What You'll DoLocation: Onsite 4 days a week out of our Scottsdale, AZ or Peachtree Corners, GA office
Reports to: Manager of Technical Support

 * Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
 * Build and maintain subject matter expertise of all Axon products, solutions, and policies.
 * Assist customers utilizing problem solving skills and customer empathy.
 * Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager., We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.


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