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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate NOC Technician - **Company:** Talent & Acquisition LLC - **Location:** Doral, FL, United States - **Salary:** $45,760.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft PowerPoint, Information Technology - **Published:** August 19, 2026 - **Apply:** https://www.dice.com/job-detail/b184be91-56bc-4e1d-9151-52d0abe64bdc ## About the Role * Must be 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * The ability to read and speak English fluently * Have a wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Ability to work regularly scheduled shifts within our hours of operation including the training period. * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers * One (1) year of working experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Preferred (Optional): * State or Federal work experience ## Description We are seeking an Associate NOC Technician to support inbound customer service, basic technical support, and back-office processing for commercial and public-sector users. This role handles inquiries, troubleshoots basic technical issues, completes account-management tasks, and escalates unresolved concerns while delivering a best-in-class customer experience. This entry-level position includes paid on-the-job training and requires reliability, clear communication, comfort with computer systems, and a willingness to learn telecommunications., * Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Listen to customers, understand their needs, and resolve customer issues. * Troubleshoot basic technical issues and respond accurately to product- and process-related inquiries. * Follow established program processes and perform all tasks in a courteous and professional manner. * Utilize systems and technology to complete account-management tasks. * Utilize the knowledge base and training resources to accurately answer customer questions. * Comply with requirements surrounding confidential information and personal information. * Escalate customer issues to the appropriate staff and management team for resolution as needed. * Adhere to all attendance and work-schedule requirements. * Remain fully engaged, collaborative, and focused on delivering a positive customer experience during a high volume of weekly interactions. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)