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# Help Desk Specialist

- **Company:** Science Applications International Corporation
- **Location:** Homestead, FL, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, IMac, Software Applications, File Systems, Electronic Mailing, VMware ESX Servers, System Center Configuration Manager, NetApp Applications, Network Architecture, Data ONTAP (Server Appliance), Computer Network Operations, Information Technology, Vmware
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=14014238c7a1445b

## About the Role

* Active DoD Secret Clearance with ability to obtain a Top Secret.
 * DoD 8570 IAT II Certification.
 * 6 years experience with a High School Diploma; OR 4 years of experience with an AS/AA; or 2 years of experience with a BS/BA.

## Description

SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCSOUTH, and ultimately the end-users who operate around the globe 24x7x365.

Roles and Responsibilities:

 * Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP.
 * Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
 * Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
 * Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
 * Creates tickets within the Remedy IT Service Management (ITSM) tool.
 * Troubleshoots and repairs end user devices.
 * Installs and troubleshoots software.
 * Re-images hardware.
 * Performs shared file access maintenance.
 * Maintains accounts.
 * Creates tokens.
 * Resets CAC/Token pins.
 * Maintains local registration authority capabilities.
 * Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group.
 * Escalates tickets to other IT support groups and/or vendor support staff.


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