> Markdown version of [/jobs/ext/2515205-associate-it-operations-engineer](https://www.wearedevelopers.com/jobs/ext/2515205-associate-it-operations-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate IT Operations Engineer - **Company:** Johnson Controls - **Location:** Las Rozas de Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Information Technology Operations, Wide Area Networks, Office365, Microsoft InTune, Servicenow - **Published:** August 28, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=9abb6c399887d5e3 ## About the Role * Experience as IT Support Specialist or from a similar role for 3 years and more * Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance * You approach your work in a structured manner enabling you to prioritize and execute your tasks * Fluency in both Spanish and English language, speaking and writing Preferred * Experience with MS Windows, O365, Azure and Intune. * Basic knowledge of LAN / WAN, switches, printers. * A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems. * Valid driver's license. ## Description Are you a skilled and service-oriented IT Supporter? Do you see yourself as part of a global organization, where you will troubleshoot and support end-users? Then read more about what Johnson Controls can offer you! We have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100.000 employees worldwide - all dedicated to creating a more safe, comfortable and sustainable future. How you will do it * Provide user support, replace computers and participate in projects with our local or global partners * Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues * Receive user contact by various methods - from ServiceNow live agent chat to phone calls and walk-ups. * Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners * Solving problems in Windows and applications as well as more administrative tasks * Hands-on hardware troubleshooting * Manage End-of-Lease computers through their lifecycle * Assist vendors and be responsible for projects such as replacing computers, switches, or printers ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)