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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - **Company:** Foxconn-PCE Technology - **Location:** Santa Clara, CA, United States - **Experience:** Experienced - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Application Services, Business Software, Databases, Computer Engineering, Issue Tracking Systems, SQL Databases, Enterprise Software Applications, System Availability, Information Technology - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=464253a04adaa30b ## About the Role * Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field., * Minimum of 3 years of experience in application support, IT support, Service Desk, or a related technical support role in an enterprise environment. * Experience in troubleshooting and resolving complex IT issues, including software, hardware, network, and application-related problems. * Experience with ticketing platforms and SQL platforms ## Description The Application Support Engineer is responsible for managing the day-to-day support and performance of business applications to ensure system stability, reliability, and operational efficiency. This role oversees advanced problem resolution, partners with users and cross-functional IT teams to address complex system issues and works closely with Global Support Teams to support enterprise applications and deliver high-quality IT services aligned with business objectives., * Lead and coordinate the First- and Second-Level Application Support teams by managing shift coverage, assigning workloads, monitoring team performance, and collaborating with Database Administrators (DBAs) and other technical teams to ensure timely and effective issue resolution. * Monitor and manage the complete incident lifecycle by ensuring incidents are accurately logged, classified, prioritized, assigned, investigated, resolved, and closed in accordance with established IT service management (ITSM) processes. * Ensure compliance with Service Level Agreements (SLAs) by monitoring key support metrics, including response time, resolution time, system availability, and customer satisfaction, while identifying opportunities to improve service performance. * Analyze incident trends, recurring issues, and root causes to identify systemic problems, implement corrective and preventive actions, and recommend long-term solutions that improve application stability and reduce future incidents. * Ensure accurate and complete documentation of incidents, troubleshooting procedures, and resolutions within the ticketing system, while maintaining knowledge base articles and technical documentation to improve operational efficiency and knowledge sharing. * Identify and implement improvements to support processes, tools, and workflows by evaluating current operations, recommending automation opportunities, streamlining support procedures, and driving continuous service improvement initiatives. * Ensure the team provides effective SQL support and production application assistance by troubleshooting database-related issues, performing basic SQL queries, supporting business-critical applications, and working closely with development and database teams to resolve production issues. * Manage escalations to third-level support teams by coordinating with application developers, infrastructure teams, vendors, and other technical specialists to ensure timely resolution of complex issues while maintaining clear communication with stakeholders. * Provide on-site support for critical or high-impact operational incidents by leading troubleshooting efforts, coordinating cross-functional response teams, restoring application services as quickly as possible, and minimizing business disruption. * Train, mentor, and develop Application Support personnel by providing technical coaching, facilitating knowledge transfer, promoting IT service management best practices, and fostering a culture of service excellence, continuous learning, and continuous improvement. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [You’re a great coder? 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