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# IT Support Specialist - Service Desk in Statesville

- **Company:** Energy Jobline
- **Location:** Statesville, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Networking Hardware, Windows Servers, Firewalls (Computer Science), Home Networking
- **Published:** August 4, 2026
- **Apply:** https://www.energyjobline.com/job/it-support-specialist-service-desk-statesville-31346928

## About the Role

These are absolute requirements

 * You have a proven personal interest in technology. This could be substantiated by projects you have undertaken or jobs you have held. (e.g. advanced home network setup, volunteer tech jobs, go-to resource for friends/family technology issues, etc.)
 * You can pass a background check and drug test.
 * You aren't intimidated by attention to detail and documentation.
 * You LOVE helping people and solving problems.

These are not required, but are huge assets

 * Previous experience in Customer Service
 * At least 2 years of experience working for an MSP or comparable experience
 * A solid understanding of firewalls, IP, and switches
 * Proficiency with Windows Active Directory
 * Formal education/certification in the industry
 * Microsoft 365 management and support experience

## Description

Our team of technicians is looking for another talented IT Support Specialist to provide amazing support to end users, troubleshoot network devices, administer Windows servers, and manage cloud infrastructure. Due to our collaborative work environment and company sponsored training initiatives, formal education is not necessarily a requirement for this position., * Deliver amazing support to our clients via phone and email by handling a wide array inbound service requests

 * Model Company core values
 * Identifying client frustration
 * Identify Process issues
 * Effective Team Collaboration and Communication
 * Participate in Continuing Education Program


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