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# Software Developer Support Lead

- **Company:** Highlights for Children, Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, HTML5, Unit Testing, Microsoft Azure, Cascading Style Sheets (CSS), Software Debugging, Dependency Injection, DevOps, Entity Framework, Queueing Systems, E2e Testing, Mockito, Postman, Asp.net Web Api, AngularJS, Api Management, Jenkins
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=95c1ce96ff907adb

## About the Role

* Angular 8+ experience (we are on version 19)
 * ASP.Net Web Api
 * HTML5/CSS3
 * Entity Framework
 * Dependency Injection
 * Unit Testing and Mocking
 * MSSQL
 * Sql Profiler
 * Familiar with at least one front-end unit testing framework
 * Familiar with at least one end-to-end testing framework
 * Microsoft Azure services

Preferred experience

 * CI configuration such as Jenkins or Azure Dev Ops
 * Postman
 * In depth Azure experience with storage, functions, message queuing, API Management, app services

## Description

* Establish and manage the support team by providing guidance, performing code reviews, coordinating deployments, and promoting reliable follow-through
 * Work with the build team technical lead and stakeholders to ensure product quality, operational readiness, and clear support ownership
 * Triage, debug and address defects originating in production and QA environments and/or delegate as needed
 * Maintain code bases by ensuring that packages are up to date and that applications meet current security and supportability standards
 * Develop high-quality, testable code
 * Ensure that application code adheres to internally adopted patterns and styles, and meets functional, performance, and security requirements
 * Participate on an Agile team, contribute to complexity and time estimates, identify risks, and contribute to discussions and commitments
 * Work with an array of different technologies; able to multi-task and switch projects quickly

Leadership and Operating Expectations:

 * Provide dependable leadership during deployments and release activities, ensuring appropriate coverage through validation, issue follow-up, and handoff as needed
 * Communicate status, blockers, delays, and support risks clearly and early to teammates, QA, and stakeholders
 * Help monitor and coordinate response to production alerts, queue or storage warnings, and other operational concerns before they become customer-facing issues
 * Drive timely review, prioritization, and remediation planning for critical, high, and medium vulnerabilities in partnership with development and infrastructure teams
 * Model strong day-to-day responsiveness, meeting engagement, documentation, and follow-through on commitments, action items, and required administrative or compliance tasks, * Fostering a close working relationship with our IT department to understand infrastructure and other company-wide technology requirements
 * Gathering insight from our Customer Experience and Digital Solutions specialists to understand customer needs and expectations
 * Collaborating with the product owner and technical lead on a long-term support roadmap


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