> Markdown version of [/jobs/ext/2518506-user-support-technician](https://www.wearedevelopers.com/jobs/ext/2518506-user-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # User Support Technician - **Company:** FINFROCK & CO. INC. - **Location:** Apopka, FL, United States - **Experience:** Expert - **Salary:** $31,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, SolidWorks (CAD), Desktop Computing, Ethernet, Microsoft Office, IP Cameras, Networking Cables, Oracle (Applications), Primavera, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Tablet Computers - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1942f127fce365b1 ## About the Role Required: * You have an AS degree or higher in a related IT discipline and 5 years desktop/helpdesk experience * You have administrator level knowledge/experience with Microsoft Windows 10 operating system. * We custom build our Design PCs - You must be experienced with the assembly and configuration of computers from parts. * You can configure Android/Apple devices for corporate use. * You have experience with printer management including supplies, applications, minor part replacement (rollers, etc…), and you can maintain a support level relationship with print vendors. * You must be able to climb and work on ladders. * You must be able to lift and carry items up to 50 lbs. * You must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi-Fi network and IP camera devices. * You must have a clean driving record and be able to travel to remote offices and job sites. Preferred Skills and Certifications: * Microsoft 365 Certified: Modern Desktop Administrator Associate * CompTIA A+ Certification * You have experience with Microsoft Teams, Office/O365, and Ivanti Heat (IT Ticketing system) * Proficient at making Ethernet patch cables * You have installation and support experience with: Dassault Systemes Solidworks, Structureworks, Primavera (Oracle) P6, Salmon Technologies, Speclink, and MS Office 2016-2019 or similar programs. ## Description At FINFROCK, our technology supports the teams that build real-world projects every day. As a User Support Technician, you'll play a key role in keeping employees connected, productive, and supported in the office and out at the jobsite. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder., * Display professional and courteous customer service skills to our internal customer - FINFROCK and FINFROCK Technologies employees. * Assist, troubleshoot, and resolve user support requests using Ivanti Heat (IT Ticketing System) pertaining to all client endpoint devices, mobile devices, and printers. * Build, configure, and deploy computers to employees as needed. * Configure and deploy tablets and laptops. * Deploy Android and IOS handheld devices. * Assist with servicing network and camera devices. * Assist with Cat 6 network cabling. * Inspect print devices weekly, clean as needed, and maintain supplies. * Check out a FINFROCK company vehicle and travel to job sites and remote offices when needed, including our South Florida Manufacturing Facility on occasion (as a backup to our primary person)., With in-house architects, engineers, manufacturing, and construction professionals all working together under one roof, we lower project costs, accelerate schedules and greatly reduce a client's overall building risk. 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