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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Administrator - **Company:** Chartway Federal Credit Union - **Location:** South Jordan, UT, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Ethernet, CompTIA Strata - PC Hardware Technology Engineer, Information Technology - **Published:** August 3, 2026 - **Apply:** https://www.juju.com/job/00000000glv29e ## About the Role + Excellent communication skills, and self-motivated (especially when involving the learning of new technologies). + Knowledgeable in installation and support of Microsoft Windows operating system, including installation, support, and testing of new applications. + Knowledgeable in the basics of supporting an Ethernet network (including wiring, installation of PC hardware and software, and troubleshooting) + Possess broad knowledge and understanding of current and emerging technologies and their relevance as tools in the IT industry. + Ability to identify and analyze critical problems and provide viable solutions and/or alternatives, informing senior staff in a timely manner. + Ability to provide first level support to end users in the areas of network, desktop, applications, telecommunications, web, and Desktop Operating Systems. + Ability to effectively work with other departments, prioritize and escalate issues as necessary, and provide resolution follow-up. + Ability to assist with other operational issues as required. + Ability to research and document problems/resolutions and create "How-To" instructional documentation as needed. + Ability to act as a source of information, help, and training for staff throughout the organization concerning personal computer applications and operating systems. + Ability to lift 50lbs of equipment to facilitate equipment relocations, as tasked. Education and Experience: + Education: Associate degree (AS in computer science or similar) or equivalent experience. + Experience: Approximately 2-5 years of technology support, focused on customer interaction with excellent customer service skills (preferably experience with a financial institution) + Certification: One of the following (A+, Microsoft MCP, Network +, CCNA) or equivalent experience ## Description The Technical Support Administrator reports to the IT Support Manager and is responsible for providing quality technical support to users. The position is directly involved in troubleshooting/resolving personal computer, application, and peripheral-related problems. Responsible and Accountable for: + Provides front-line interaction with users and acts to ensure all reported problems are resolved. + Provides phone coverage of the primary internal Chartway Help Desk line as required. + Develops ideas for improving and enhancing the general operation of the support desk and user experience. Installs, configures, tests, and supports new applications as required. + Provides first level analysis and diagnostics of reported problems (including Desktop Operating Systems, network, branch, and PC issues). + Provides backup for IT computer operations as required; required to have cell phone for after hours and weekend on-call duties as needed. + Performs other duties as assigned. ## Related Videos - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [You’re a great coder? 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