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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Partner Implementation Manager - **Company:** PODIUM EDUCATION CORPORATION - **Location:** Austin, TX, United States - **Experience:** Experienced - **Contract:** Internship / Graduate position - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), User Authentication, Cron, Software Debugging, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), Electronic Data Interchange (EDI), Network Troubleshooting, Systems Integration, Twilio, File Transfer Protocol (FTP), Sender Policy Framework (SPF), Enterprise Integration - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a969f2fd13f1b9e8 ## About the Role * 3-6 years of experience in a customer-facing technical support, solutions engineering, or implementation role, including direct work with customer or partner IT teams. * Working knowledge of DNS, SPF, DKIM, DMARC, email authentication, APIs, integrations, debugging, and technical troubleshooting. * Experience supporting email and SMS systems, including deliverability, sender reputation, authentication, and messaging workflows. * Strong communication, emotional intelligence, documentation, organization, and the ability to bridge technical and non-technical discussions. * A systematic, proactive approach to risk identification and problem-solving in a collaborative startup environment. * Preferred experience in higher education and experience using AI tools to improve technical troubleshooting, documentation, automation, and implementation efficiency. ## Description The Partner Implementation Engineer is the primary technical partner for higher education institutions during implementation and after launch. Working with university IT teams, Marketing, Partner Operations, Engineering, and internal Technology teams, this role translates institutional requirements into scalable solutions and ensures successful launches across communications, authentication, integrations, websites, and data exchange. This is a customer-facing role for a curious, practical problem solver who can lead technical conversations, investigate complex issues, and build trusted relationships with both technical and non-technical stakeholders. Core Responsibilities Partner Consulting & Solution Design * Lead technical discovery and serve as the partner's primary technical advisor from implementation through post-launch support. * Assess institutional environments and guide DNS configuration; SPF, DKIM, and DMARC email authentication; allowlisting, filtering, and email security configuration; SSO; domain verification; security reviews; data exchange requirements; and partner network testing. * Translate technical requirements and risks into clear recommendations for university IT teams and internal business stakeholders. Implementation, Validation & Troubleshooting * Validate automated and internally completed implementations, identify dependencies or launch blockers, and confirm technical readiness before launch. * Test communications, registration, integrations, and partner workflows; troubleshoot domain and network issues, email deliverability, sender reputation, SMS messaging, messaging workflows, and other technical onboarding concerns. * Investigate complex school IT issues-including email security systems such as Proofpoint-and coordinate resolution with Engineering or specialized internal resources when needed. Platform & Integration Expertise * Develop strong working knowledge of Twilio, Mailgun, Google Postmaster Tools, SFTP, APIs, and the broader communications and partner integration ecosystem. * Read and interpret API documentation and support automation using cron jobs, SFTP, JavaScript, or other scripting approaches. * Build familiarity with Front, Iterable, Duda, and Aircall to support connected partner and communication workflows. ## Related Videos - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) - [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [What I learned as a developer from accidents in space](https://www.wearedevelopers.com/videos/642-what-i-learned-as-a-developer-from-accidents-in-space) - [Diving into Developer Experience](https://www.wearedevelopers.com/videos/1120-diving-into-developer-experience) ## Related Articles - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated) - [The Role of Mentorship in Developer Growth](https://www.wearedevelopers.com/magazine/564-the-role-of-mentorship-in-developer-growth) - [How to Get Better at Pair Programming](https://www.wearedevelopers.com/magazine/592-how-to-get-better-at-pair-programming)