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# IT Analyst I - Desktop

- **Company:** Bank of Hope
- **Location:** Gardena, CA, United States
- **Experience:** Starter
- **Salary:** $45,011.0 - $47,008.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microprocessors, Network Interface Controllers, Hard Disk Drives, Issue Tracking Systems, Microsoft Software, Office Suite, Office365, Ribbon (Software), Information Technology, Cdrom
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a568b8031f32532e

## About the Role

* Minimum Education Level: Associate's Degree

Technical Skills

 * Required: Ability to troubleshoot PC problem & basic network issue.
 * Required: Intermediate Microsoft product knowledge (OS & Office suite).
 * Required: Strong customer service skill.
 * Required: Strong foundation of MS Windows OS which include AD and GPO
 * Required: Familiarity with various MS products which include MS O365
 * Preferred: Research new technology to benefit Desktop operation.

## Description

As the IT Analyst I - Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.

 * Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
 * End user support for handheld and peripheral devices.
 * Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
 * Maintain IT inventory.
 * Document instances of desktop equipment or component failure, repair, installation, and removal.
 * Onsite branch/ department support.
 * Handle the ticketing system, phone and email support.
 * Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.


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