> Markdown version of [/jobs/ext/2518641-level-2-help-desk-technichian-managed-it-services](https://www.wearedevelopers.com/jobs/ext/2518641-level-2-help-desk-technichian-managed-it-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 Help Desk Technichian (Managed IT Services - **Company:** LEGEND NETWORKING AND TELECOM, LLC - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Medical Software, Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, Software Deployment, TCP/IP, Windows Desktop, Wireless Networks, Network Routers, Peripherals, Firewalls (Computer Science), Information Technology, Veeam - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7ba63660f2fce568 ## About the Role We are seeking an experienced Level II Help Desk Technician who thrives in a fast-paced Managed Service Provider (MSP) environment. The ideal candidate is an excellent troubleshooter, communicates professionally with clients, and can independently resolve a wide range of technical issues while delivering exceptional customer service., Minimum 3 years of professional Help Desk or MSP experience. Minimum 3 years supporting Windows desktop environments. Strong troubleshooting skills with Microsoft 365. Experience supporting Active Directory and Microsoft Entra ID. Experience troubleshooting networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, wireless networking, routers, and switches. Experience supporting printers and other business peripherals. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Passion for delivering outstanding customer service. Preferred Qualifications Managed Service Provider (MSP) experience. Experience supporting dental or healthcare practices. Ubiquiti UniFi experience. Hyper-V experience. Veeam Backup & Replication experience. Dell server experience. ConnectWise, Atera, HaloPSA, or similar ticketing/RMM platforms. Microsoft certifications (MS-900, MD-102, AZ-900, or equivalent). CompTIA Network+ or Security+ certification. ## Description As a Level II Help Desk Technician, you will provide remote technical support to clients while troubleshooting and resolving a variety of hardware, software, and network-related issues., Troubleshoot and resolve Windows desktop and laptop issues. Provide advanced Microsoft 365 support, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and user account administration. Troubleshoot Active Directory and Azure Active Directory (Microsoft Entra ID). Diagnose and resolve networking issues involving routers, switches, firewalls, VPNs, wireless networks, DNS, DHCP, and TCP/IP. Troubleshoot printers, scanners, digital imaging devices, and other business peripherals. Support third-party applications, including dental and healthcare software. Configure new workstations, user profiles, and business applications. Perform software installations, upgrades, and migrations. Troubleshoot remote access and VPN connectivity issues. Escalate complex server and infrastructure issues when appropriate while maintaining ownership of the support ticket. Accurately document all troubleshooting steps, resolutions, and customer communications. Maintain exceptional customer service while meeting response and resolution goals. 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