> Markdown version of [/jobs/ext/2518696-desktop-support-systems-analyst](https://www.wearedevelopers.com/jobs/ext/2518696-desktop-support-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Systems Analyst - **Company:** IDEX - **Location:** Northbrook, IL, United States - **Experience:** Experienced - **Salary:** $74,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Software Deployment, Peripherals, Laptops - **Published:** August 3, 2026 - **Apply:** https://dejobs.org/x/x/B1471B415F6A428B835E937214DA222A/job/ ## About the Role * Minimum 3 years in enterprise desktop support * Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.) * Experience with Active Directory / Entra ID * Hands-on experience supporting AV and conferencing tools (e.g., Teams Rooms) * Strong troubleshooting and problem-solving skills * Excellent communication skills with a strong customer-first mindset * Ability to support executive stakeholders with professionalism and urgency ## Description We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote users. In this role, you will deliver white-glove technical support, ensuring a seamless experience for end users-from day-to-day troubleshooting to executive-level assistance and conference room technology support. This is a highly visible position that plays a key role in enabling productivity and delivering exceptional employee experience. What You'll Do: End-User Support * Provide Level 2 technical support for hardware, software, and connectivity issues * Support both onsite employees and remote users * Manage and resolve incidents using an ITSM system, ensuring timely resolution * Deliver outstanding customer service aligned with service expectations Executive Support * Provide white-glove support to executive leadership and senior stakeholders * Prepare and support meetings, including live troubleshooting when needed * Maintain professionalism, discretion, and responsiveness at all times Collaboration & AV Technology * Support Microsoft Teams Rooms and conference room technologies * Troubleshoot AV systems including displays, video conferencing, and audio * Ensure meeting rooms are fully functional and ready for use Endpoint Management * Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals * Perform system imaging, software installations, and device provisioning * Support device refresh cycles and lifecycle management Asset Management * Track and maintain accurate inventory of IT equipment * Manage asset lifecycle from procurement through disposal * Support audits and ensure data accuracy in asset systems, * Experience supporting a corporate headquarters or executive environment * ITIL Foundation certification * Microsoft certifications (Endpoint, M365) * CompTIA A+ or equivalent Work Environment * Onsite role supporting both Northbrook and Downtown Chicago locations * Flexibility to support occasional after-hours or business-critical events * Local travel between office locations required Why Join Us? * High-impact, visible role supporting critical business operations * Opportunity to work closely with leadership and enhance user experience * Collaborative, team-oriented IT environment * Exposure to modern workplace technologies and enterprise systems *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)