> Markdown version of [/jobs/ext/2518717-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2518717-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** Tekman Software Solutions, Inc.
- **Location:** Acworth, GA, United States (Remote available)
- **Salary:** $23,000.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** Access Network, Computer Networks, Issue Tracking Systems, Topdesk, Software Engineering, Software Systems, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2fb97d45f586623e

## About the Role

Tekman Software Solutions Inc. is looking for an enthusiastic Help Desk Technician to join our team in Acworth. This full-time, remote position is an excellent opportunity for individuals at the entry level to kick-start their careers in the dynamic Information Technology industry., * High school diploma or equivalent

 * Strong communication and interpersonal skills
 * Basic understanding of computer systems and networks
 * Ability to work independently in a remote environment
 * Familiarity with help desk software and ticketing systems is a plus
 * Excellent problem-solving skills and attention to detail
 * Willingness to learn and adapt to new technologies

Customer service experience is preferred but not required

## Description

As a Help Desk Technician, you will provide technical support to our users, ensuring that IT systems are operational and efficient. You'll be responsible for troubleshooting hardware and software issues, guiding users through step-by-step solutions, and maintaining our commitment to high-quality customer service. This position plays a crucial role in supporting our operations and delivering exceptional experiences to our clients., * Respond to user inquiries via phone, email, or chat

 * Troubleshoot and resolve hardware and software issues
 * Provide step-by-step solutions for technical problems
 * Assist users with network access and connectivity challenges
 * Document and track issues in the help desk system
 * Collaborate with IT team members to improve service delivery
 * Maintain a friendly and helpful demeanor at all times
 * Participate in training sessions to enhance technical knowledge


## Related Videos

- [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work)
- [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol)
- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team)
- [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)