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# IT Service Desk Specialist Tier 2

- **Company:** Juern Technology, LLC
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $64,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Computer Networks, Desktop Computing, Virtual Private Networks (VPN), OSI Models, Windows Servers, Citrix Systems, Session Description Protocol, Data Streaming, Server Operating Systems & Platforms, Vmware
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0edcb9b940dd2b8f

## About the Role

Must have 3-5 years of experience in an IT role, with experience in Windows Desktops, Windows Servers, VMware, and network recovery/troubleshooting., * US Citizen (required)

 * 3-5 years of previous experience in an IT Support role (or equivalent knowledge)
 * Advanced knowledge of Microsoft Windows operating systems and Server operating systems, with the ability to quickly navigate required tools, features, and OS installation basics
 * Knowledge of Microsoft Office 365 and Azure, with an understanding of cloud-based communications
 * Strong ability to write documentation
 * Advanced knowledge of computer issues and resolution paths
 * Strong understanding of network communications, structures, and data flow between associated technologies
 * Understanding of the OSI Model
 * Strong organizational skills
 * Professional attire, demeanor, and attitude
 * Excellent written and verbal communication skills
 * Must take ownership of your job and responsibilities (support from leadership is available), * High school or equivalent (Preferred)

Experience

 * Help Desk: 3-5 years (Required)
 * Windows: 3 years (Required)

## Description

We are seeking a Service Desk Specialist for an 8 AM to 5 PM shift, CST, Monday through Friday.

This is a dynamic IT role assisting with support requests and collaborating with the Service Desk team on tickets, escalations, and projects. There will be plenty of opportunities to bring new ideas and inspiration to this collaborative, team-based environment while assisting clients and our internal team., * Answer phone calls for help requests, create tickets, and assist as needed

 * Monitor and assist with Security Alerts
 * Complete help requests and tickets using ConnectWise Manage
 * Ensure workstation and server compliance with our monitoring and security stack
 * Manage end-user security access (AD, VPN, Citrix, SDP, etc.)
 * Perform server and workstation maintenance (on-call / after-hours as needed)
 * Perform on-site work at customer locations
 * Escalate tickets as needed and document details of help requests received
 * Participate in projects at an advanced level
 * Work as assigned by supervisor and management


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