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# IT Support Specialist (Desktop Support)

- **Company:** Denken Solutions
- **Location:** Solon, OH, United States
- **Salary:** $47,840.0 - $52,229.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Adobe Connect, Active Directory, Microsoft Outlook, Databases, Microsoft Exchange Server, Microsoft Office, Software Asset Management, System Software, Peripherals, Computer Equipment, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8e0cf71bc80d8aef

## About the Role

* Minimum Bachelor's Degree in a Business or Technology-related field or IT Certification.
 * Minimum 1 year of IT/IS experience, hands-on experience with relevant system software to include Microsoft Windows Operating Systems, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams.
 * Demonstrated implementation and problem-solving skills.
 * Good written & verbal communication skills.
 * Good planning and organization skills.
 * Experience in Inventory of hardware and software.

## Description

* Mon-Friday, 8 a.m.- 4 p.m., on-site in Solon, Ohio.
 * Responsible for IT customer support for the Solon R&D Site, providing technical assistance and effective support related to IT systems such as computer hardware, software, printers, phones, video conferencing, and networks., * Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
 * Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.
 * Collaborate with vendors and third-party service providers to resolve issues and coordinate repairs or replacements.
 * Update users on the status of their incident or service request.
 * Support initial computer setup for new employees.
 * Ensure continuous functionality of IT systems and infrastructure for the site.
 * Install, configure, and maintain computer systems, software, and peripherals.
 * Maintain phone systems operations (Teams and cell phones).
 * Maintain accurate records of hardware and software inventory.
 * Ensure the best service for the lowest cost, keeping in mind end-user satisfaction.
 * Assist with developing IT solutions to assist project teams
 * General knowledge is required in specific areas like Server, Network, Database, Application, and Workstation.
 * Manage small to medium-sized projects to ensure completion on time and on budget.
 * Adhere to IT policies, procedures, and standards, ensuring compliance with regulatory requirements.


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