> Markdown version of [/jobs/ext/2518963-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2518963-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Epropelled Inc. - **Location:** Laconia, NH, United States - **Experience:** Experienced - **Salary:** $59,405.0 - $71,552.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Azure, Business Software, Microsoft Outlook, Cyber Security, Data Loss, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Networking Hardware, Virtual Private Networks (VPN), Microsoft Servers, Microsoft Software, Microsoft PowerPoint, Role-Based Access Control, Azure Active Directory, Phishing, Microsoft SharePoint, TCP/IP, User Environment Management, Web Applications, Wi-Fi Technology, Data Processing, Computer Network Technologies, Office365, Hardware Testing, Peripherals, Malware, Microsoft InTune, Microsoft Onedrive, Laptops, Network Server, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a4780c2eb79c2ba5 ## About the Role * Working knowledge of Windows 10/11 and basic familiarity with Microsoft Server OS, macOS, iOS, and Android. * Practical understanding of Microsoft 365 apps and web applications, Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint. * Basic knowledge of Microsoft Entra ID, multi-factor authentication, user/group administration, and endpoint management concepts such as Microsoft Intune. * Ability to diagnose common hardware, software, printer, peripheral, meeting-room, and network-connectivity issues. * Foundational networking knowledge, including TCP/IP, Wi-Fi, VPN, DNS, DHCP, switches, patching, and structured cabling. * Awareness of cybersecurity practices, including phishing prevention, and MFA hygiene, least privilege, patching, encryption, antivirus/EDR, data protection, and incident escalation. * Experience using a ticketing or IT service management system and documentation * Clear written and verbal communication, professional customer service, and the ability to explain technical issues to non-technical users. * Strong attention to detail, time management, prioritization, ownership, and willingness to learn., * High school diploma or equivalent required; an associate degree, diploma, apprenticeship, or other technical qualification in IT is preferred. * Approximately 2-4 years of hands-on IT support experience is preferred; * Relevant certifications such as Network+, Security+, Microsoft 365 Fundamentals, Azure Fundamentals, or ITIL Foundation are advantageous but not mandatory. * Experience supporting Microsoft 365, Windows endpoints, user accounts, printers, meeting rooms, and basic network connectivity is desirable. ## Description We are seeking a practical, customer-focused IT Support Engineer to provide on-site hands-and-feet support and day-to-day technical assistance for end users. The role supports desktops, laptops, mobile devices, meeting rooms, printers, network-connected equipment, and Microsoft 365 applications. The successful candidate will work closely with remote and senior IT teams, take ownership of incidents and service requests, follow security and change-control procedures, and maintain accurate technical and asset documentation., 1. On-Site Hands-and-Feet Support * Provide on-site assistance for tasks directed by remote infrastructure, network, security, and application support teams. * Install, configure, relocate, replace, and decommission desktops, laptops, monitors, docks, printers, servers, network devices, cabling, and peripherals. * Perform visual checks, cable tracing, power cycling, port checks, device reseating, console access, and other approved physical interventions in offices, server rooms, and communications areas. * Support office moves, new-starter setups, leaver equipment collection, meeting-room readiness, and planned IT change activities. 2. End-User computing Support * Provide first- and second-line support for Windows and macOS devices, mobile devices, peripherals, printing, audio/video equipment, and common business applications. * Use remote-support tools where appropriate and maintain clear communication with users throughout the ticket lifecycle. * Escalate unresolved, high-impact, or security-related issues with complete diagnostic information and follow through to closure. * Support Microsoft 365 applications and services, including Outlook, Teams, Intune, OneDrive, SharePoint, Word, Excel, PowerPoint, and Microsoft features. * Assist with user onboarding and offboarding tasks such as account setup, license assignment, group membership, shared mailbox access, distribution lists, and permissions, subject to approved procedures. * Prepare and deploy endpoints using approved build, enrolment, patching, encryption, antivirus/EDR, * Assist with Microsoft Entra ID and endpoint-management activities such as device registration, group-based access, password resets, multi-factor authentication enrolment, and basic Intune troubleshooting, within delegated permissions. 5. Security Responsibilities * Follow company security policies for identity verification, acceptable use, privileged access, removable media, data handling, and clean-desk practices. * Assist with basic security remediation, evidence collection, device isolation, and user communication under the direction of the security or senior IT team. * Recognize and promptly report suspected phishing, malware, account compromise, data loss, unauthorized access, or unusual device behavior. * Troubleshoot basic wired, wireless, VPN, DNS, DHCP, and network-connectivity issues using approved diagnostic methods. * Coordinate with vendors and service providers for site visits, warranty repairs, circuit issues, and equipment replacement. * Maintain accurate hardware, software, warranty, stock, assignment, and disposal records throughout the asset lifecycle. * Complete routine health checks, inventory audits, patching follow-up, equipment testing, and preventative maintenance. * Support change activities, projects, audits, business-continuity tests, and emergency response tasks as assigned. * Identify opportunities to improve support quality, standardization, automation, user experience, and security posture., * Role requires regular on-site presence and may involve walking between work areas, working in server or communications rooms, and using ladders or basic hand tools where permitted. * Ability to safely lift and move typical IT equipment, subject to company health-and-safety requirements and use of appropriate assistance or lifting equipment. * Occasional work outside normal business hours may be required for planned changes, office moves, urgent incidents, or project activities. * Local travel between company sites or vendor locations may be required, where applicable. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)