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# Desktop Support Specialist - Entry Level

- **Company:** SDI Presence
- **Location:** Chicago, IL, United States
- **Experience:** Starter
- **Salary:** $43,992.0 - $50,003.0
- **Contract:** Temporary contract
- **Skills:** Custom Software, Network Troubleshooting, Peripherals
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4e392683f8c24ed9

## About the Role

* 6+ months of experience setting up and disconnecting workstations or an interest in pursuing a career within IT
 * Understanding of various application installation and configuration
 * Strong documentation and communication skills
 * Ability to multitask
 * Able to pass a standard background check
 * Ability to work various shift schedules, including overnight, weekends, and holiday coverage, based on business needs.
 * Analytical thinking with ability to detect and resolve issues quickly
 * Attention to detail, ensures accurate information and documentation
 * Great verbal and written communication skills
 * Has the ability to work on site at both Chicago's International Airports (O'Hare and Midway)
 * Ability to work various shift schedules, including overnight, weekend, and holiday coverage, based on business needs.

## Description

The Entry Level Desktop Support Specialist is responsible for ensuring workstations and peripherals are set up with the correct software and configurations. The position will require hands-on experience with imaging, deploying machines, and troubleshooting. It is important that this person is organized and should have the ability to work both independently and as a team member. Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and helping with level one network issues.
This position will report to the Senior Desktop Lead.
SDI Presence Offers, * Provide first line technical support for the customers for both software and hardware problems

 * Ability to install and connect workstations and peripherals
 * Assist in deploying workstations throughout the airport (when needed)
 * Troubleshoot any issues that may come up related to deploying new workstations
 * Learn custom software for workstation deployment and troubleshooting
 * Perform daily monitoring, administration and operational functions of the environment
 * Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)
 * Documentation of Procedures for system environment (ensure that all documentation is accurate and up to date)
 * Document issue resolution using the helpdesk ticketing system
 * Submit Request for Change forms when needed.
 * Maintain excellent communication with all end users and other members of the technology department
 * Assist other team members in executing various project tasks
 * Work with hardware break/fix vendor as needed
 * Execute other assigned tasks as delegated by the Customer, Senior Desktop Team Lead
 * Stay updated through professional training using internal and external resources toward certification.


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