> Markdown version of [/jobs/ext/2519009-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2519009-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Kayser Ford, Inc. - **Location:** Madison, WI, United States - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Multi-Factor Authentication, Microsoft Office, Azure Active Directory, Topdesk, Software Engineering, Software Licensing, Office365, Peripherals, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a9b3d0efdb7aa9fd ## About the Role We're more interested in attitude than an impressive résumé. You'll probably be a great fit if you: * Enjoy helping people. * Stay calm under pressure. * Communicate clearly and professionally. * Take ownership of problems until they're resolved. * Like learning new technology. * Are organized and dependable. * Can explain technical issues in plain English. Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful, but we're willing to train someone with the right mindset. ## Description At Kayser Automotive Group, we believe technology should make work easier-not more frustrating. We're looking for someone who enjoys solving problems, helping people, and making someone's day just a little bit better. Whether it's getting a new employee set up on their first day, helping someone regain access to an account, or troubleshooting a stubborn phone or computer, you'll be the first person our team turns to when they need help. You don't need to be a network engineer or cybersecurity expert. We're looking for someone who enjoys learning, communicates well, and takes pride in providing exceptional service to coworkers. If you've ever been the person friends and family call when technology isn't cooperating, we'd love to talk with you. - What You'll Do As our Technology Support Specialist, you'll be the primary day-to-day IT resource supporting employees across our dealerships and corporate offices. Responsibilities include: End User Support * Serve as the first point of contact for employee technology questions and support requests. * Troubleshoot Windows PCs, laptops, monitors, peripherals, and common software issues. * Assist employees with Microsoft Office and Microsoft 365 applications. * Resolve issues in person, over the phone, and through remote support. Employee Onboarding & Offboarding * Prepare computers and equipment for new employees. * Create and configure user accounts and email access. * Set up phones, printers, and required applications. * Disable accounts and recover equipment for departing employees. * Ensure onboarding and offboarding checklists are completed accurately. Account Administration * Password resets * Microsoft 365 account management * Multi-factor authentication assistance * User permissions and group memberships * Basic Active Directory/Azure AD administration (if applicable) Hardware & Device Management * Deploy and image new computers. * Maintain laptop and desktop inventory. * Coordinate equipment repairs and warranty service. * Replace aging hardware as needed. * Manage monitors, docks, keyboards, scanners, and accessories. Phone & Communication Systems * Configure desk phones and extensions. * Assist with mobile device setup. * Troubleshoot basic phone and voicemail issues. * Coordinate with phone system vendors when necessary. Technology Operations * Maintain IT asset inventory. * Document common solutions and procedures. * Keep technology storage areas organized. * Assist with software licensing and renewals. * Recommend process improvements that make technology easier for employees. Team Collaboration * Escalate complex issues to the IT Coordinator when needed. * Assist with larger technology rollouts and special projects. * Travel occasionally between dealership locations to provide support. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)