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# Onboarding & Implementation Specialist

- **Company:** CERBO, LLC
- **Location:** Atlanta, GA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Databases
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=32a8ed8c72f5e656

## About the Role

Do you have experience in Customer communication?, * You genuinely enjoy helping people learn and succeed

 * You're a strong problem-solver who isn't afraid to dig in and figure things out
 * You bring a customer-first mindset and enjoy improving processes
 * You're comfortable with technology, including scheduling tools, spreadsheets, and database-driven systems
 * 2+ years of relevant experience in customer support, onboarding, healthcare operations, or technology (experience level flexible for the right candidate)
 * Experience with EMR/EHR or practice management platforms is a plus
 * Background in customer support, IT/help desk, or a clinical/medical office environment is helpful

## Description

As a Customer Onboarding & Implementation Specialist, you'll be on the front lines of our customer experience. You'll help new practices launch successfully on OptiMantra, guide users through powerful features, and solve real problems for real people doing meaningful work in healthcare. If you love helping others, enjoy learning technology, and want your work to directly support wellness practitioners and patients-you'll thrive in this role.

What You'll Do

 * Lead new customers through onboarding and setup to ensure a smooth, confident start on the OptiMantra platform
 * Train customers on platform features, workflows, and best practices
 * Provide friendly, effective technical support via phone, email, and video calls
 * Troubleshoot issues, think critically, and deliver solutions that make customers feel supported and heard
 * Create and improve customer-facing knowledge base articles and training videos
 * Partner with internal teams to improve processes, documentation, and the overall customer experience


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