> Markdown version of [/jobs/ext/2520260-manager-business-technology-cx-cs](https://www.wearedevelopers.com/jobs/ext/2520260-manager-business-technology-cx-cs). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Manager, Business Technology - CX/CS

- **Company:** Alteryx, Inc.
- **Location:** Irvine, CA, United States
- **Experience:** Expert
- **Salary:** $118,000.0 - $152,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Business Systems, Information Systems, Knowledge Management, Routing, Salesforce.Com, Web Applications, Technical Debt, Information Technology, Alteryx
- **Published:** August 3, 2026
- **Apply:** https://www.jofdav.com/jobs/59098023-manager-business-technology-cx-cs

## About the Role

Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or related field.
*
10+ years of experience leading enterprise business systems or digital transformation initiatives.
*
Experience delivering customer-facing web applications.
*
Experience partnering with Customer Success, Support, or Customer Experience organizations.
*
Strong Agile product management experience.
*
Strong stakeholder management and executive communication skills.
*
Experience leading cross-functional programs with multiple technology teams.

## Description

The Senior Manager, Business Systems (CX/CS) is responsible for the strategy, delivery, and continuous improvement of the technology platforms that power Alteryx's digital customer experience. This leader partners closely with Customer Success, Technical Support, Customer Experience, Product, Engineering, Marketing, and IT to deliver scalable solutions that improve customer engagement, accelerate self-service, reduce support effort, and increase product adoption.

The role leads a team of Product Owners, Business Systems Analysts, and technical partners responsible for delivering customer-facing and internal applications that support the complete post-sales customer journey.

Success in this role requires balancing business strategy, product management, architecture, operational excellence, and AI-driven innovation while ensuring solutions are scalable, secure, measurable, and aligned with Alteryx's customer-first vision.

Responsibilities
Technology Roadmap
*
Define and own the multi-year technology roadmap supporting Customer Experience and Customer Success.
*
Drive modernization of customer-facing digital experiences across web and AI-enabled platforms.
*
Identify opportunities to consolidate applications, reduce technical debt, and simplify customer interactions., Serve as the primary technology advisor for customer experience initiatives while aligning business goals with technology investments., Partner closely with cross-functional teams to prioritize and deliver enhancements for customer experience, customer support and related operations.
*
Act as the business technology owner for customer experience and customer support capabilities, ensuring solutions align with business processes, service objectives, and enterprise architecture.

Solution Delivery

Lead end-to-end delivery across, Own the technology roadmap for customer case management capabilities, partnering with Salesforce teams to enhance case intake, routing, escalation, knowledge management, and support workflows.
*
Drive continuous improvements that increase support agent productivity, improve customer satisfaction, and enable scalable service operations through automation and AI.

Drive adoption, usage analytics, customer satisfaction, and continuous enhancement across the portfolio.


## Related Videos

- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)
- [Management in times of Agentic AI - The Human Premium](https://www.wearedevelopers.com/videos/1472-management-in-times-of-agentic-ai-the-human-premium)
- [Turning People Strategy into a Transformation Engine](https://www.wearedevelopers.com/videos/1755-turning-people-strategy-into-a-transformation-engine)
- [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis)

## Related Articles

- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)