> Markdown version of [/jobs/ext/2520510-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2520510-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - II - **Company:** SICAM GROUP LLC - **Location:** Naperville, IL, United States - **Experience:** Experienced - **Salary:** $85,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Business Systems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, File System Permissions, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Azure Active Directory, TCP/IP, Wireless Access Point, Wi-Fi Technology, Peripherals, Information Technology, Laptops, User Accounts - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cb3637191d25982d ## About the Role * Bachelor's degree in information technology, computer science, business systems, or equivalent job experience. * Four to six years of progressively responsible IT support, desktop support, or systems support experience preferred. * Working knowledge of Windows desktop support, Microsoft 365, email, printers, scanners, peripherals, endpoint devices, and standard business applications. * Understanding of Active Directory or Azure AD, user-access administration, MFA, file permissions, and security best practices. * Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, Wi-Fi, switching concepts, access points, and connectivity troubleshooting. * Ability to document issues, follow procedures, maintain accurate records, and communicate clearly with technical and non-technical users. * Strong customer service, confidentiality, collaboration, accountability, organization, and problem-solving skills. Preferred qualifications * Ticketing systems and remote-support tools. * Endpoint management and endpoint-security support. * ERP and manufacturing systems. * IT asset inventory and lifecycle tracking. * CompTIA A+, Network+, Security+, Microsoft, or related certifications. * Bilingual English/Spanish communication skills. Preferred Personal Qualities * Detail-oriented and analytical. * Strong problem-solving skills. * Effective communicator and collaborative team player. * Proactive and adaptable. * High integrity, accountability, and ownership of results., * How many years of progressively responsible IT support, desktop support, or systems support experience do you have? * Do you have hands-on experience providing Tier 1 and Tier 2 support for Windows desktops/laptops, Microsoft 365, printers, peripherals, and end users? * Do you have hands-on experience with Active Directory or Azure AD, including user accounts, password resets, MFA, groups, and file permissions? * Do you have practical experience troubleshooting network connectivity issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, or LAN connectivity? ## Description SICAME Group is seeking an IT Support Specialist II to provide dependable Tier 1 and Tier 2 technical support for users, endpoints, business applications, conference room technology, connectivity, and plant-floor systems at our Naperville, Illinois operation. This position is ideal for a hands-on IT professional who combines strong technical troubleshooting with responsive customer service, clear documentation, and disciplined follow-through., * Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, scanners, phones, access points, conference room equipment, and approved business applications. * Receive, prioritize, document, troubleshoot, resolve, and escalate support tickets while keeping users informed and maintaining accurate service records. * Deploy and configure desktops, laptops, monitors, peripherals, standard software, endpoint security tools, and role-based access. * Support onboarding, transfers, and offboarding through user-account setup, Microsoft 365 access, shared-drive permissions, hardware setup, equipment recovery, and documentation. * Perform routine user-access administration including password support, MFA support, distribution lists, file permissions, account updates, and termination support. * Troubleshoot Windows operating systems, applications, Wi-Fi, VPN/LAN connectivity, printers, scanners, shop-floor terminals, barcode/label devices, and manufacturing technology. * Assist with endpoint patching, endpoint protection, backup checks, cybersecurity awareness, vulnerability follow-up, and information-security practices. * Maintain IT asset inventory, equipment assignments, software-license records, warranties, spare equipment, procurement records, and refresh recommendations. * Support ERP, reporting, manufacturing, and business systems within assigned scope and escalate complex issues to vendors, corporate IT, or senior technical resources. * Create and maintain support documentation, work instructions, knowledge-base articles, troubleshooting guides, and user-training materials. * Coordinate with vendors, service providers, corporate IT, Production, Quality, HR, EHS, and leadership to resolve issues and support technology projects. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)