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# IT Helpdesk Technician

- **Company:** AKA, Inc.
- **Location:** Chicago, IL, United States
- **Salary:** $31,200.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Databases, Office Automation, Information Technology
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=53d717e8660b75a3

## About the Role

An excellent IT Helpdesk Technician must have a good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers., * Proven experience as a help desk technician or other customer support role

 * Tech-savvy with working knowledge of office automation products, databases, and remote control
 * Good understanding of computer systems, mobile devices, and other tech products
 * Ability to diagnose and resolve basic technical issues
 * Proficiency in English
 * Excellent communication skills
 * Customer-oriented and cool-tempered
 * Preferred - Pursuing a degree in IT, Computer or relevant field

## Description

We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them., * Serve as the first point of contact for customers seeking technical assistance in person at client sites

 * Perform troubleshooting through diagnostic techniques and pertinent questions
 * Determine the best solution based on the issue and details provided by customers
 * Walk the customer through the problem-solving process
 * Direct unresolved issues to the next level of support personnel
 * Provide accurate information on IT products or services
 * Record events and problems and their resolution in logs/tickets
 * Follow-up and update customer status and information
 * Pass on any feedback or suggestions from customers to the appropriate internal team
 * Identify and suggest possible improvements on procedures


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