> Markdown version of [/jobs/ext/2521510-it-support-specialist-level-1-automotive-solutions-turkish-market](https://www.wearedevelopers.com/jobs/ext/2521510-it-support-specialist-level-1-automotive-solutions-turkish-market). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist (Level 1) | Automotive Solutions | Turkish Market - **Company:** Bosch Group - **Location:** Alcobendas, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Remote Access Technology, Diagnostic Tools, Information Technology - **Published:** August 3, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=ff148923d9f8af2e ## About the Role Are you passionate about technology and do you enjoy resolving technical incidents? If you have experience in technical support, enjoy analyzing problems, working with ticketing tools, and helping find solutions, this opportunity might be for you., * Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field. * Previous experience in IT technical support, Help Desk, or Service Desk. * Experience managing incidents using ticketing tools. * Knowledge of hardware and software. * Ability to perform troubleshooting and incident analysis. * Experience using remote access tools. * Problem-solving orientation. * Minimum B2 level of English to participate in meetings, training sessions, and internal communications. * C2, bilingual, or equivalent proficiency in Turkish., * Previous technical support experience using ticketing systems. * Experience using remote access tools. * Knowledge of SAP. * Interest in technology applied to the automotive sector. * Knowledge of or affinity with automotive electronics. * Familiarity with diagnostic tools or digital solutions used in automotive workshops. * Other European languages., * Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field. * Previous experience in IT technical support, Help Desk, or Service Desk. * Minimum B2 level of English. * C2, bilingual, or equivalent proficiency in Turkish. ## Description Your main objective will be to manage incidents, analyze reported cases, provide first-line technical support, and perform the corresponding follow-up until resolution or escalation. What will your day-to-day look like? * Manage incidents and requests using ticketing tools. * Provide first-line technical support to professional users. * Analyze incidents related to hardware, software, and applications. * Handle inquiries via phone, email, and other support channels. * Use remote access tools to diagnose and resolve incidents. * Apply troubleshooting and root cause analysis procedures. * Register, document, and track tickets until resolution or escalation. * Follow established support procedures and processes. * Collaborate with other departments and international teams. * Contribute to the continuous improvement of the knowledge base and internal documentation. What are we looking for? We are looking for someone with experience in IT technical support, accustomed to managing tickets and performing troubleshooting, who also has an interest or affinity for the automotive industry and wants to grow in an international environment., * Technical Interview: We will evaluate knowledge related to IT support, troubleshooting, ticketing, and incident resolution. * Final Interview: Conversation with the hiring manager. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [We are all part of the game](https://www.wearedevelopers.com/videos/406-we-are-all-part-of-the-game) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)