> Markdown version of [/jobs/ext/252156-technical-service-specialist](https://www.wearedevelopers.com/jobs/ext/252156-technical-service-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Service Specialist - **Company:** Midmark Corporation - **Location:** Kansas City, KS, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Computer Networks, Computer Literacy, Microsoft Office, Oracle (Applications), Microsoft PowerPoint - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3720df743fbdee3d ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, High school degree or GED is required. Associate degree or equivalent from a two-year college or technical school in a relevant field is preferred. 7+ years of technical experience and at least 2 years of experience in a customer facing role preferred, or equivalent combination of education/experience., * High-level understanding of Midmark products, product functionality, and theory of operations * Strong verbal and written communication skills with the ability to interact professionally with customers, Midmark partners, and team members * Organizes tasks effectively and manages time efficiently while handling multiple responsibilities * Works well with teammates, engineering, quality, and others while contributing to a positive team environment * Ability to identify hard to find root causes of failure. Ability to use test and repair equipment such as a multimeter as needed. * Works efficiently in Microsoft Suite (Outlook, Word, Excel PowerPoint) and systems such as ServiceMax and ORACLE. In depth knowledge of computers and operating systems is required for some product categories. * Bilingual (Spanish) is a plus ## Description The Technical Service Specialist provides exceptional support to our customers by troubleshooting technical issues, offering solutions, and ensuring a seamless customer experience. This position provides technical support across multiple product categories. The Technical Service Specialist will provide phone support, perform technical problem-solving duties, and accurately document information related to Midmark products and services., * Maintains expert knowledge of Midmark products and services to handle inbound phone calls from customers and Midmark partners seeking technical support. * Leads project initiatives and improvement activities by working with cross-functional teams, driving product and process enhancements, and collaborating closely with Quality Engineering to ensure optimal outcomes. * Diagnoses and resolves technical problems, providing step-by-step guidance to customers and Midmark partners to ensure issues are resolved efficiently. * Troubleshoots electro-mechanical, pneumatic, hydraulic, software, and hardware issues on multiple product categories. Troubleshooting of network communications and windows operating systems issues may be necessary. * Communicates with customers, teammates, and Midmark partners via methods including phone, email, chat, and remote control/assist software. Builds positive and productive relationships with customers, teammates, and partners. * Accurately documents interactions, technical issues, and resolutions in the Midmark service module. * Handles high volume requests. * Manages daily tasks efficiently with minimal supervision. * Conducts follow-up calls or emails as necessary to ensure issues have been resolved to the customer's satisfaction. * Provides feedback on recurring issues or trends to help improve products, services, and support processes, pulling in management and engineering as needed. SECONDARY DUTIES: * Trains and assists Associate Technical Service Specialists. * Engages in continuous improvement initiatives. ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)