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# Workstation Specialist

- **Company:** TN School for the Blind
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Salary:** $48,684.0 - $73,188.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Windows, Apple IOS, VoIP, Cloud Computing, Server Virtualization, Software Troubleshooting
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3a50385ea7fd0be0

## About the Role

Education and Experience: Graduation from an accredited college or university with an Associate's degree and experience equivalent to one year of increasingly responsible full-time professional technology support experience OR two years of increasingly responsible technical support experience with the State of Tennessee., · Ability to explain complex or difficult technology to non-technical end-users

· Ability to work as a team

· Excellent customer service skills

· Windows OS and Apple OS experience

· Troubleshooting experience

· Hardware breakdown and rebuilding experience

· Software troubleshooting and installation

· Accurate documentation

· Excellent time management

· Must exhibit excellent listening skills and sound judgement

Preferred skills:

· Active Directory experience

· Switch configuration experience

· Cloud technology and virtual server experience

· VOIP system experience

· Wireless and Wired Networking experience

· Printing Process Knowledge

Conditions of Employment:

· Selected applicants must verify experience/highest degree held.

· Direct deposit of paycheck on a 12-month schedule is mandatory.

## Description

Under general supervision, is responsible for providing technical support to users by researching and answering questions; troubleshooting problems; maintaining workstations and LAN performance; and performs related work as required., · Evaluates system potential by testing compatibility of new programs with existing programs.

· Evaluates expansions or enhancements by studying work load and capacity of computer system.

· Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

· Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.

· Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

· Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

· Places software into production by loading software into computer; entering necessary commands.

· Places hardware into production by establishing connections; entering necessary commands.

· Maximizes use of hardware and software by training users; interpreting instructions; answering questions; responding/reconciling help desk tickets.

· Maintains system capability by testing computer components.

· Prepares reference for users by writing operating instructions.

· Maintains historical records by documenting hardware and software changes and revisions.

· Maintains client confidence and protects operations by keeping information confidential.

· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

· Contributes to team effort by accomplishing related results as needed.


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