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# Technical Support Specialist - Heavy Equipment

- **Company:** GP CAP PROPERTIES LLC
- **Location:** Stanley, NC, United States
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Microsoft Office
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=223865d85fedb999

## About the Role

* Trained in heavy equipment repair and maintenance.
 * Ability to read and understand hydraulic and electrical schematics and circuits.
 * Ability to quickly troubleshoot issues and remedy situations.
 * Strong organizational and time-management skills.
 * Detail-oriented with strong follow-up and verbal communication skills.
 * Proficiency with Microsoft Office applications and Outlook.
 * Ability to maintain confidentiality and handle sensitive business information.

What Success Looks Like

 * Demonstrates strong accountability by consistently achieving requirements.
 * Brings a proactive, can-do attitude to every task.
 * Works as a team player across Parts, Sales, and Warehouse.
 * Maintains reliable time and attendance.

Physical Requirements

 * Ability to sit for extended periods and use a computer keyboard and monitor for prolonged periods.
 * Ability to communicate effectively, both verbally and in writing.
 * Ability to move about the office and attend meetings.
 * Physical demands include scaling, climbing, bending, and lifting up to 50 pounds.
 * Some travel required.

## Description

The Technical Support Specialist role is critical to addressing day-to-day technical questions and issues with dealers and end users. Put your knowledge of equipment repair to use every day with the #1 goal of always keeping our customers' machines running. This dynamic role interacts closely with our Parts, Sales, and Warehouse teams to deliver best-in-class service and support., * Assist dealers, sales, and parts departments with technical questions.

 * Assist end users and customers with technical questions when the dealer cannot provide answers.
 * Attend training classes that pertain to solving technical issues.
 * Complete daily service call sheets for each phone call taken, documenting technical problems and the solutions that resolved them.
 * Initiate follow-up emails to dealer management describing phone discussions between technicians and the recommendations offered.
 * Demonstrate consistent follow-up with every discussion.
 * Maintain a high level of professionalism during every contact with dealers and internal customers.
 * Be available on call as required., * Professional office setting with frequent interaction among employees, customers, vendors, and management.
 * Primarily sedentary work performed at a desk using a computer, telephone, and standard office equipment.
 * Fast-paced environment with multiple priorities, deadlines, and competing demands.
 * Frequent communication through phone calls, video conferences, email, and in-person discussions.
 * Collaborative, cross-functional team environment.
 * May require occasional visits to warehouse, manufacturing, or operational areas as business needs dictate, with exposure to noise, dust, and varying temperatures.


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