> Markdown version of [/jobs/ext/2522522-tier-1-it-support-technician-help-desk-lafayette-la](https://www.wearedevelopers.com/jobs/ext/2522522-tier-1-it-support-technician-help-desk-lafayette-la). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 IT Support Technician (Help Desk) - Lafayette, LA - **Company:** Computer One - **Location:** Lafayette, LA, United States - **Experience:** Starter - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Office Suite, Peripherals, Gsuite - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4267a7081036d884 ## About the Role * Strong customer service skills and a clear, patient communication style * Genuine interest in IT and a willingness to learn new systems and tools * Basic understanding of Windows operating systems and common office software * Ability to stay organized and follow documented processes * 1-2 years of IT or help desk experience is a plus, but not required - we're happy to train the right person * CompTIA A+ certification (or actively working toward it) is a plus Why Computer One, * Associate (Preferred), * IT support: 2 years (Preferred) ## Description We're adding a Tier 1 Help Desk Technician to our Lafayette team. This is a great fit for someone early in their IT career who's eager to learn, enjoys solving problems, and wants to work somewhere that actually invests in your growth. You'll report directly to leadership and work closely with our Tier 2 technicians who will help you develop your skills. What You'll Do * Provide front-line help desk support to clients via phone, email, and remote tools * Troubleshoot common hardware, software, printer, and connectivity issues * Walk clients through basic diagnostic steps to identify and resolve problems * Set up and support end-user devices, including PCs, printers, and peripherals * Assist with basic account and access support in Microsoft 365 and Google Workspace * Log and document all support requests clearly and accurately * Escalate more complex issues to Tier 2 technicians with clear, thorough notes * Learn from and work alongside senior technicians to build toward Tier 2-level skills ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best companies to work for United States: Top 20 Companies in 2023](https://www.wearedevelopers.com/magazine/245-best-companies-to-work-for-united-states-top-20-companies-in-2023)