> Markdown version of [/jobs/ext/2522523-it-help-desk-tier-1](https://www.wearedevelopers.com/jobs/ext/2522523-it-help-desk-tier-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Tier 1 - **Company:** Siepe LLC - **Location:** Dallas, TX, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Amazon Web Services, Software Applications, Microsoft Azure, VoIP, Command-Line Interface, Cloud Computing, File Server, Issue Tracking Systems, Mobile Application Software, Microsoft Operating Systems, Windows PowerShell, QuickBooks (Software), Microsoft SharePoint, Software Deployment, Wireless Access Point, Wireless Networks, Microsoft InTune, Information Technology, Firewall Services Module - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=eec48726c6c9a542 ## About the Role * 2-3 years of previous IT support experience; MSP experience preferred * Excellent communication and interpersonal skills * Excellent attention to detail and time management * Expertise with ticketing system(s), time entry/management, and SLA-drive environments * In-depth knowledge of Microsoft operating systems is required + Expert level knowledge in supporting Windows 10 and 11 workstations + Working knowledge of Windows Server 2025, 2022, and 2019 * Proficient in Microsoft Active Directory (traditional and Entra ID) + Create AD users, groups, and group policies with minimal guidance + Manage workstations in traditional domain and Entra ID + Manage file server shares and permissions * Knowledge and experience with Microsoft 365 + Entra ID + SharePoint + Endpoint/Intune + Exchange Online + Teams * Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations * Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads) * Experience supporting and setting up Microsoft 365 users, accounts, configurations * Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access) * Basic networking skills and infrastructure skills like: + Firewall configuration + Rule creation + Troubleshooting of network route and connectivity issues + Wireless network and access point setup and support * In-depth knowledge of supporting Excel and add-ins * Bloomberg application support experience * Software deployment experience * Cloud VOIP experience * Quickbooks support experience * Experience with Scripting - PowerShell and command line * Self-motivated, self-starter, and challenge-seeker ## Description As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues. Primarily remotely supporting clients but on-site support will be needed at times. This role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-first environments and high-demand financial users. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our client and represent Siepe. We are currently seeking a customer service-focused engineer to provide white-glove onsite support for our primarily U.S. based clients. The position includes both support of Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure., * Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources * Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects * Install, configure, and support local desktop applications in a Windows based environment * Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors) * Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs * Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required * Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary * Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes * Managing and updating IT inventory * Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention. * Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on opportunities where technical expertise is required during the business development process, * Daily meal delivery allowance when working from the office * Monthly Celebrations and Quarterly Offsite Events * Annual Holiday Party to celebrate milestones and build team connection * A vibrant, inclusive office culture that blends fun with purpose ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)