> Markdown version of [/jobs/ext/2522580-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2522580-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** Oneida Technology Services LLC
- **Location:** Seattle, WA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, CompTIA Security+, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Remote Access Technology, Software Engineering, Comptia Server+
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8858556f2faf1744

## About the Role

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Help Desk Technician - Journeyman in Seattle, WA. This is a fully on-site position., * High school diploma with 0-2 years of related IT support experience (or equivalent combination of experience).

 * Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
 * Basic understanding of IT operations & maintenance (O&M) processes.
 * Strong customer service, oral and written communication skills.
 * Ability to follow documented procedures and work under supervision.
 * U.S. Citizen
 * Ability to obtain and maintain a Public Trust Clearance

Compensation: $20.00/ Hour

Candidate must hold:

 * HDI or SDI certification
 * CompTIA A+
 * ITIL v3 Foundation or ITIL v4

Preferred Certifications:

One or more of the following:

 * CompTIA Security+
 * CompTIA Network+
 * CompTIA Server+
 * Microsoft 365 Certified: Fundamentals (or equivalent)
 * AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

## Description

* Monitor, triage, and respond to user support requests through the ticketing system.
 * Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
 * Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
 * Provide after-hours support for critical incidents and remote access or telework issues.
 * Prepare IT equipment for deployment, relocation, or disposal, following established policies.
 * Assist with workstation setups, cabling, and system installations.
 * Validate equipment and system performance after maintenance or installation activities.
 * Support diagnostics of network equipment under the direction of networking teams.
 * Update, track, and maintain asset inventory records.
 * Assist with receiving, tagging, and documenting IT equipment.
 * Maintain clear, timely documentation of service actions and ticket updates.
 * Support IT needs for staff and student training environments.
 * Collaborate with IT support teams to ensure consistent service delivery.
 * Follow established IT service procedures and best practices to ensure quality and compliance.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)