> Markdown version of [/jobs/ext/252272-level-2-support-engineer](https://www.wearedevelopers.com/jobs/ext/252272-level-2-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Level 2 Support Engineer

- **Company:** All Inc.
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Networks, Issue Tracking Systems, Networking Hardware, Office Suite, Software Engineering, Wireless Networks, Wireless Devices, Firewalls (Computer Science), Computer Equipment, Network Server
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dedccd0fcf06c467

## About the Role

* Ability to perform advanced troubleshooting of hardware and software issues triage incidents appropriately providing resolution.

 * Ability to perform advanced troubleshooting for clients end user server/application systems.

 * Ability to perform advanced network functionality tests to isolate local system issues or a wider network issue.

Knowledge/Skills

 * Excellent written and oral communication skills.

 * Excellent troubleshooting skills.

 * Ability to identify. Manage tactical priorities.

 * Ability to decipher ticket urgency and set priorities to meet client needs based on SLA

 * Assist in process and procedure improvements.

 * Advanced knowledge of Windows Operating Systems, WIN 10 and Win 11

 * Advanced knowledge of Office suites products with primary focus on Outlook 365, Excel and Word

 * Advanced knowledge of Network Firewalls, Switching, and Wireless hardware.

## Description

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs.

www.verticomm.com

The Level 2 Engineer is responsible for remote and onsite service and support for our IT clients. This relates to all technology, including Desktop/Laptop workstations, servers, firewalls, switches, network printers, wireless network elements and vendor specific hardware/software., * Responsible for producing high quality work during normal business hours.

 * Responsible to report all work completed in our ticketing system in real time.

 * Responsible for following all documentation, policies, process and procedures as laid out by the Department head.

 * Responsible to resolve all escalated tickets and perform a knowledge transfer to Level 1 technicians as time permits.

 * Responsible for creating KB's articles in our ticketing system and IT Glue repository.

 * Responsible to meet Key performance measurements around SLA.

 * Responsible to go to Client locations when necessary to resolve end user issues or do maintenance on Network equipment., * Abilities to effectively execute standard requests for Support tickets relating to Desktop/Laptop hardware, software related as they are escalated.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)