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# Support III, Data Support

- **Company:** American Red Cross
- **Location:** United States (Remote available)
- **Salary:** $37,440.0 - $39,520.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Computer Literacy, Database Applications, Mobile Application Software, Microsoft Office
- **Published:** August 9, 2026
- **Apply:** https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Statewide-OH/Support-III--Data-Support_RC90440-1

## About the Role

* High school diploma, specialized business, or secretarial/administrative training required and Associate's or Bachelor's degree preferred.
 * Minimum one year of related customer service work experience
 * Advanced level of computer skill proficiency, including knowledge of word processing, Excel spreadsheet and database applications, website/internet tools and Microsoft Office applications is required.
 * Experience (CRM) Customer Relationship Management marketing organizations preferred.

## Description

Support all BioMed customers through multiple channels - Including but not limited to -

· Database maintenance

· Direct mail

· Email

· Facebook

· Health History support

· Modifications/Data Entry

· Mobile App support

· Phone Calls

· Scheduling appointments

· Text

· Web support

Operational and Administrative Support

 * Receive customer communications nationwide. Resolve customer issues directly and / or work with team members to escalate and resolve issues quickly to ensure satisfaction.
 * Exercising confidentiality, independent discretion and judgement.
 * Prepare reports as requested.
 * List generation, scheduling appointments, request donor card, and any other activities required to support our customers.
 * Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. Provide excellence customer service during any touch point with donors, sponsors or internal team members.
 * Operational support and administrative duties using one or multiple systems with little supervision.

Personal Responsibilities -

 * Accountable for daily and weekly productivity
 * Attendance
 * Quality Assurance
 * Monthly Reviews
 * Maintaining a professional work environment
*

*This is a work from home position.

Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday - Thursday or Tuesday - Saturday

Training hours will be 9:00 am to 5:30 pm Central Standard Time, M-F for approximately 3 months.

*It is imperative that you are here during ALL necessary training.


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