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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # RMA and Technical Support Coordinator - **Company:** Aechelon Technology, Inc. - **Location:** South San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $54,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Confluence, JIRA, Issue Tracking Systems, Microsoft Office, Software Engineering, Netsuite Erp, Peripherals, Computer Equipment - **Published:** August 1, 2026 - **Apply:** https://www.dice.com/job-detail/06b5ba4c-6ec0-4867-934a-0679115da545 ## About the Role * Two or more years of experience in help desk, desktop support, technical support, RMA coordination, or a related customer-facing technical role. * Experience troubleshooting computer hardware, peripherals, operating systems, and common software issues. * Ability to gather technical information, document troubleshooting steps, and escalate issues appropriately. * Strong customer service, written communication, and follow-through skills. * Ability to manage multiple requests and priorities in a ticket-based or fast-paced environment. * Experience using ticketing systems, ERP systems, CRM systems, or other business tracking tools. * Strong attention to detail and record accuracy., * Experience supporting desktops, servers, electronic equipment, or manufactured products. * Experience in an electronics manufacturing, aerospace, defense, or technology environment. * Familiarity with RMA, inventory, shipping, and repair processes. * CompTIA A+ certification or similar technical training. * Experience with Jira, Confluence, Oracle NetSuite/Fusion (or ERP/MRP equivalent), Microsoft Windows and Microsoft Office applications. ## Description The RMA and Technical Support Coordinator provides first-level technical support for customers and internal teams while coordinating product returns, repairs, replacements, and related documentation., This role is well suited for someone with help desk or desktop support experience who is organized, communicates clearly, and can manage technical issues from initial intake through resolution. The coordinator will perform basic troubleshooting, document issues, maintain accurate records, coordinate with Engineering and Production, and keep stakeholders informed of status. Responsibilities will include, but not be limited to the following: * Receive, document, prioritize, and process RMA and technical support requests. * Provide first-level troubleshooting for computer hardware, software, and electronic systems using established procedures and knowledge-base articles. * Gather relevant information and escalate complex problems to Engineering or other technical teams. * Coordinate product repairs, replacements, and returns with internal and external customers. * Maintain accurate case, order, inventory, repair, and shipment information in tracking tools and the ERP system. * Communicate status, next steps, and resolution information to customers and internal stakeholders. * Monitor open requests and follow through until they are completed and closed. * Identify recurring failures and provide information that supports root-cause analysis and process improvement. * Assist with inventory checks, material availability, packing lists, and shipment documentation. * Support production and regulatory documentation updates as needed. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)