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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Security Operations Specialist - **Company:** T-Mobile Us, Inc. - **Location:** Bellevue, WA, United States - **Salary:** $48,610.0 - $65,770.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Windows, Artificial Intelligence, Microsoft Outlook, Intrusion Detection and Prevention, Security Support Provider Interface, Data Streaming, Documentation System, Servicenow - **Published:** August 9, 2026 - **Apply:** https://www.adzuna.com/details/5836182878 ## About the Role * High school diploma or equivalent; associate's or bachelor's degree preferred * 1+ year in a security operations center, emergency communications center, call center, or comparable 24/7 environment * Clear written and verbal communication skills; ability to produce accurate notifications and shift documentation under time pressure * Proficiency with Microsoft 365 (Outlook, Teams, Word) * Ability to work rotating Day, Swing, and Night shifts including weekends and holidays * Sustained attention across multiple concurrent data streams * Consistent SOP adherence across every shift and incident type * Clear, direct written and verbal output under time pressure * Rapid, accurate execution within defined authority with timely escalation * Follow-through on documentation and shift obligations regardless of workload * Active receptiveness to feedback with demonstrated ability to incorporate direction Preferred Qualifications: * Experience with enterprise access control, video management, or alarm management systems * Experience with ServiceNow or comparable case management platforms * Background in corporate security operations, emergency management, U.S. military service, or law enforcement * Working familiarity with AI-assisted documentation or workflow automation tools * At least 18 years of age * Legally authorized to work in the United States ## Description The Security Specialist is a front-line operator responsible for real-time monitoring, incident detection, and coordinated response across T-Mobile's enterprise security environment. Operating under the direction of the Manager, Enterprise Security Operations, Specialists execute established procedures with accuracy and urgency in a 24/7 security operations center protecting T-Mobile's people, facilities, and assets., * Monitor access control, video management, alarm, and mass notification systems in real time; detect, classify, and triage incoming alerts across all electronic security systems. * Implement established notification procedures for workplace violence, emergency events, access control incidents, and field security requests per ESOC SOPs and escalation matrices. * Document all incidents, events, and service interactions accurately in ServiceNow, including timeline entries, involved parties, actions taken, and disposition. * Process access control requests and field requests for CCTV and other security equipment; verify authorization prior to credential issuance or modification. * Provide enterprise-wide security support via phone and the ESOC inbox; triage requests and escalate items exceeding defined scope or urgency thresholds. * Support Asset Protection efforts at retail locations; coordinate notifications and documentation per established retail incident procedures. * Apply correct escalation criteria to distinguish shift-level incidents from those requiring leadership notification. * Use AI-assisted documentation tools and workflow automation resources to support accurate, timely incident records. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Robots are coming into the wild! 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