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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Services Analyst - **Company:** SOUTH DAKOTA SCHOOL FOR-DEAF - **Location:** Brookings, SD, United States (Remote available) - **Contract:** Temporary contract - **Skills:** Software Applications, SAP Sales and Distribution, Software Troubleshooting, Peripherals, Information Technology - **Published:** August 14, 2026 - **Apply:** https://yourfuture.sdbor.edu/postings/49400/pre_apply ## About the Role Knowledge, Skills & Abilities: Knowledge of: * A wide variety of computer software, hardware, telephony and peripherals. * University IT Security standards and incorporate that knowledge in the support process. * Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced. * In depth hardware and software troubleshooting. * Installing operating systems and software. * Industry standards such as ITIL (information technology infrastructure library), ITSM (information technology service management) Skill & Ability to: Diagnose and resolve workstation, laptop and network problems. * Operate a variety of software applications. * Establish effective working relationships. * Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors * Work both independently and as part of a team. * Identify areas for professional growth and learn new skills Required License: Valid driver's license or ability to obtain one within 30 days of hire. ## Description The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Brookings Main Campus primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for. This position is located in Brookings, SD. Must be authorized to work in the U.S. Sponsorship is not available for this position., Provide advanced computer support activities and support projects to ensure clients computers are functional and performing efficiently. This includes, but is not limited to, computer labs, equipment, classrooms, simulation rooms etc. This position primarily supports Brookings locations with remote and in person support to other locations as needed., Please check the appropriate response that describe the cognitive requirements for this position. Analyzing, Comprehend, Logic, Memory, Multiple Priorities, Reading, Reasoning, Verbal Communication, Written Communication, Frequent Change, Intense Customer Interaction, Pace-fast Protective Clothing/Equipment Please check the appropriate response for this position's use of the following protective clothing or equipment. If other protection is used please identify Physical Requirements Please designate the physical requirements of this position Carrying, Crouching, Driving, Kneeling, Lifting Above Waist, Lifting moderate Describe any of the conditions selected Driving - position may need to travel to remote work locations to assist faculty and staff. Sensory Requirements Please check the appropriate response that describe the sensory requirements for this position. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)