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# Service Desk Specialist

- **Company:** University of Wisconsin Hospitals and Clinics Authority
- **Location:** Madison, WI, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, Microsoft Office, Information Technology
- **Published:** August 17, 2026
- **Apply:** https://eimy.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/50833/?=undefined&keyword=

## About the Role

* Associate's Degree in Healthcare, Information Technology, Business, or related field Required
 * Two (2) years' combination of relevant experience and education may be considered in lieu of degree
 * Bachelor's Degree or Master's Degree in Healthcare, Information Technology, Business, or related field strongly preferred Preferred

Work Experience

 * Demonstrated success supporting MS Office applications in a corporate environment Required
 * Demonstrated success working with a ticketing system for technical management support Required
 * Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms Required
 * Demonstrated success in utilizing resources to assist in resolving IT issues Required
 * Demonstrated success in mentoring peers Required
 * Experience in a health care setting Preferred

Licenses & Certifications

 * Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification Preferred

## Description

* Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
 * Troubleshoot and resolve hardware, software, account access, and application-related issues
 * Deliver exceptional customer service by communicating clearly, professionally, and empathetically
 * Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement


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