> Markdown version of [/jobs/ext/2525388-senior-specialist-technical-support-it-services](https://www.wearedevelopers.com/jobs/ext/2525388-senior-specialist-technical-support-it-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Specialist Technical Support IT Services - **Company:** InterContinental Hotels Group - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $90,000.0 - $96,236.0 - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Service Pack, Information Technology - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9af6ccb4bfaedb82 ## About the Role * Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience. * Typically, a minimum of 7+years of progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position. * Expert knowledge of supported systems within respective area. * Expert verbal and written skill communicating with diverse work teams within all levels of an organization to include senior-level management in addition to external stakeholders. * Expert analytical thinking, planning, organizational, investigation, and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships * Expert understanding of project management principles and processes. * Expert reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists. * Understanding of implications of business requirements on the application(s) with the ability to advise stakeholders and key business partners * Awareness and knowledge of market trends, business strategies and technology and their interrelationships. Technical writing skills are a plus. Ability to maintain discretion and confidentiality Travel - limited 10% ## Description The Senior Specialist Technical Support IT Services is a seasoned team member of professional employees who are responsible for supporting executive leaders and providing excellent customer support, troubleshooting and complex issue resolution across multiple IHG technology platforms. The Senior Specialist Technical Support IT Services exercises appropriate solutioning within defined SLAs, standards and guidelines while requiring limited supervision. Your Day to Day * Assisting customers with complex hardware and software selection, procurement, installation, maintenance, and troubleshooting. This includes the release of software updates, service packs, security patches and antivirus signatures to managed devices. * Reviews trend data, metrics and presentations on customer support issues and makes recommendation on process improvements to the technology leadership team. * Develops support documentation (e.g. work aids, process descriptions, checklists, templates and guides) to assist with process implementation, adoption and sustained maintenance. * Monitors trend capacity and availability to help facilitate proactive Problem Management. * Provides the solutioning for technology related issues requiring vendors and 3rd party involvement * Ensure Standard Operating Procedures (SOPs) for incident resolution Service Request fulfillment are created and embedded in the team. * Leads work efforts regarding reviewing business implications of recommended customer support process improvements. * Provides expertise to root cause analysis for customer support improvement opportunities ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)