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# IT Support / Help Desk Specialist

- **Company:** ASGN Incorporated
- **Location:** Washington, DC, United States
- **Salary:** $74,880.0 - $85,280.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Network Connections, Network Monitoring, Microsoft PowerPoint, Software Deployment, Apex Code, Enterprise Software Applications, Information Technology, User Administration, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9075206/it-support-help-desk-specialist

## About the Role

Top Secret Clearance w/ CI Poly (Eligibility)

 - Security+CE
 - 1 Year of Experience in IT Support / Customer Support
 - Experience using a Ticketing System (i.e. ServiceNow, Remedy, SCSM, etc.)

## Description

Apex Systems has an Immediate Need for a IT Support / Help Desk Specialist in Washington D.C Area (Bolling AFB) !!! This will be an estimated "12+ Month Contract" opportunity, supporting one of our Largest Government Clients on the East Coast! Please See Below for all Position Details & How To Apply., Performs user account management per the Account Management Plan.

 - Performs advanced software installations and upgrades to operating systems and layered software packages.
 - Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
 - Provides system updates and statuses to Government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed
 - Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
 - Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as
determine if there are sufficient controls to escalate issues according to priority.

 - Operates and maintains the necessary procedures, hardware, network connections, and software

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense Top Secret w/ CI POLY Security Clearance as a condition and continuation of employment*


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