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# Resort IT Field Technician

- **Company:** Everforth Apex
- **Location:** Gatlinburg, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Issue Tracking Systems, Networking Hardware, Microsoft Office, Wireless Access Point, Wi-Fi Technology, Computer Equipment, Servicenow
- **Published:** August 14, 2026
- **Apply:** https://www.dice.com/job-detail/c828b46d-5be7-4b8f-8347-b25470eb8c99

## About the Role

We are seeking a self-sufficient and flexible Resort IT Field Technician to provide on-site technical support. This role involves managing a variety of technical needs across three properties, handling service tickets, and participating in ongoing projects such as a significant Wi-Fi refresh. The ideal candidate will be a proactive self-starter who can work independently, multitask effectively, and provide excellent customer service to both internal staff and guests., * 3-5 years of experience in a Field Support or PC Support role.

 * Proficiency with PC hardware, desktop support, and general network knowledge.
 * Experience with telecom infrastructure, including an understanding of wiring, Cat 6, RJ45 connectors, and patch panels.
 * Demonstrated ability to work independently, learn quickly, and take initiative.
 * Experience with Windows environments and Microsoft Office 365.
 * Must be open to occasional, though rare, out-of-state travel.
 * Availability for a rotating on-call schedule for after-hours support.

Preferred Qualifications

 * Experience working in the hospitality industry or a resort environment.
 * Familiarity with ServiceNow for ticket management.
 * General understanding of network equipment, such as switches.
 * Experience with cable TV systems.

## Description

* Provide field support and PC support across three properties, all within a five-mile radius.
 * Manage and resolve technical issues submitted through a ticketing system, including requests related to system access, phones, Wi-Fi, and cable TV.
 * Participate in a Wi-Fi refresh project, which includes replacing over 900 access points in guest-occupied rooms.
 * Handle new builds and cabin setups, providing necessary technical installation and support.
 * Perform cabling tasks, including working with Cat 6 wiring, RJ45 connectors, and patch panels.
 * Interact with employees, managers, and guests, delivering a high level of customer service.
 * Maintain flexibility, as daily responsibilities can change based on operational needs.


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