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# Application Production Support Analyst (AI Platform) (contract)

- **Company:** Wells Fargo
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Business Software, Knowledge Management, Automation of Marketing, MongoDB, Salesforce.Com, Software Deployment, Software Engineering, Enterprise Search, AI Platforms, Virtual Agents
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d0193c666a2696fd

## About the Role

The ideal candidate will have a strong production support background, excellent troubleshooting skills, and experience supporting business-critical applications in a fast-paced environment. This is not a software development role. Instead, the focus is on platform support, incident resolution, deployment support, and continuous operational improvement., * Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

4+ years of application production support, platform support, or related technical support experience.
Experience supporting business applications in a production/BAU environment.
Experience troubleshooting complex application issues and driving them to resolution.
Experience supporting application deployments and post-release validation activities.
Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities.
Self-starter with the ability to quickly learn unfamiliar applications and tools independently.
Demonstrated history of stability and longevity in previous roles., Exposure to Amelia or similar automation technologies.
Experience supporting emerging, cutting-edge technologies and platforms.
Knowledge of AI-enabled business applications and operational workflows.

## Description

Hours: 11:00 AM ET to 8:00 PM ET with flexibility to support occasional evening needs. Candidates should be comfortable with an extended support window and occasional after-hours/weekend support (approximately once per month)., Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications.
Troubleshoot and resolve production issues, technical failures, and application-related incidents.
Support day-to-day platform operations, ensuring application stability and availability.
Participate in deployments, releases, and post-implementation validation activities.
Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams.
Work closely with product partners and stakeholders to understand operational requirements and support needs.
Monitor application health and proactively identify opportunities to improve reliability and support processes.
Support emerging and evolving AI technologies in a rapidly changing environment., MongoDB
Tachyon search technology or similar enterprise search platforms
Salesforce production support and business-as-usual support experience
Experience supporting AI-driven applications or automation platforms
Experience supporting applications that leverage search, knowledge management, or document-processing capabilities


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