> Markdown version of [/jobs/ext/2529095-senior-salesforce-engineer-aws-connect-contact-center](https://www.wearedevelopers.com/jobs/ext/2529095-senior-salesforce-engineer-aws-connect-contact-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Senior Salesforce Engineer - AWS Connect & Contact Center

- **Company:** SUNSTRONG MANAGEMENT LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Data Analysis, VoIP, Session Initiation Protocols, Lex (Software), Cloud Services, Salesforce.Com, WebRTC, Infrastructure as Code (IaC)
- **Published:** August 26, 2026
- **Apply:** https://arc.dev/remote-jobs/j/redirect/pfe0izm2fd

## About the Role

This role is 100% remote. You must have significant experience in telephony and multi-channel contact centers, with a mandatory mastery of AWS Connect., * AWS Connect Mastery (Required): Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure.

 * Telephony Architecture (Required): Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting.
 * Multi-Channel Experience: Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers.
 * Salesforce Ecosystem: Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing.
 * Agile Mindset: Ability to act as a hands-on tech lead in an agile, 18-month-old startup environment.

Desirable Skills (Nice to Have)

 * Experience with Salesforce AI capabilities (Einstein Copilot, Next Best Action, Einstein Analytics).
 * Experience handling IoT data streams, utility sector workflows, or renewable energy asset monitoring.

Experience & Certifications

 * 6+ years of contact center architecture experience, with 3+ years explicitly focused on deep AWS Connect implementations.
 * AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred.

Physical Requirements

 * Extended period working at a computer workstation.

## Description

* AWS Connect Telephony: Lead the technical design, global routing, SIP trunking, and carrier integration using AWS Connect.
 * Multi-Channel Architecture: Design and scale a unified footprint for voice, chat, and digital channels across 4 global support centers using the Salesforce Service Cloud Voice - AWS Connect products.
 * Salesforce SCV Integration: Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop.
 * Startup Scale: Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment.


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