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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Project Manager - **Company:** PRIME BUILDERS, LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, Software as a Service, Configuration Management, Systems Integration - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=01ad64d3501f2060 ## About the Role * 3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology * Demonstrated ability to translate technical product capabilities into business value for diverse customer workflows * Proven track record of reducing implementation timelines and improving customer satisfaction scores * Experience with implementations involving multiple stakeholders and complex integrations * Strong analytical skills with ability to use data to drive process improvements * Experience conducting engaging virtual training sessions * Strong technical configuration skills with the ability to learn and master new software platforms quickly * Excellent project management abilities with a track record of meeting implementation deadlines * Exceptional communication skills, including the ability to adapt messaging to different learning styles, * Knowledge or experience in SaaS and the home improvement industry. * Strong understanding of business management CRM software and its application in improving business processes. ## Description This is a remote position open to candidates authorized to work in the US without visa sponsorship, who presently reside in the US. There is a preference for candidates in states where we already have Builder Prime employees; California, Colorado, Florida, Georgia, Idaho, Indiana, Nebraska, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, and Wisconsin. Builder Prime has an office in the greater Denver metro area (Westminster) that some of the sales team works out of. Our implementation team facilitates smooth transitions for new customers by providing personalized implementation plans, technical configuration assistance, and comprehensive training to ensure effective software adoption and swift time to value. As a member of the implementation team, you will lead implementations and drive strategic improvements to our implementation methodology. You'll serve as the escalation point for challenging technical configurations and will be instrumental in reducing our overall customer onboarding timeline., As an Implementation Project Manager at Builder Prime, you are responsible for guiding new customers through the implementation process, ensuring they achieve rapid time-to-value from our platform. This role reports directly to the Manager of Implementation and collaborates closely with Account Managers, Support, and Sales. * Drive strategic initiatives to streamline implementation processes and reduce time-to-value * Manage implementations with multiple stakeholders and complex technical requirements * Lead kickoff calls to understand customer goals, timeline expectations, and success metrics * Configure the platform with custom templates, workflows, and settings specific to each customer's needs * Prepare customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process. * Track implementation milestones and manage customer expectations throughout the setup process * Identify and solve technical challenges that arise during implementation * Coordinate with Account Managers for a smooth handoff once implementation is complete * Document customer workflows and configurations for future reference and support * Continuously optimize implementation processes to improve efficiency and customer satisfaction * Analyze implementation data to identify bottlenecks and recommend process improvements * Participate in cross-functional projects aimed at improving customer onboarding experience ## Related Videos - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Developers don't need onboarding, do they? 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