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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager Customer & Network Transformation - **Company:** Lumen Inc - **Location:** Honolulu, HI, United States (Remote available) - **Experience:** Expert - **Salary:** $132,232.0 - $176,310.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Java (Programming Language), Artificial Intelligence, Automation of Tests, VoIP, Ethernet, Github, Multi-protocol Systems, JSON, Network Control, Network Planning and Design, Systems Development Life Cycle, Ansible, Computer Network Operations, IT Architecture, Reliability of Systems - **Published:** August 20, 2026 - **Apply:** https://www.juju.com/job/00000000gny4zh ## About the Role Bachelor's degree (Engineering Degree Preferred). -Minimum 7 years related experience, including technical training and/or education 6 years minimum experience, with 2 years minimum experience at the managerial level. -Previous experience in the implementation of orchestrated workflows and network control environment. -Expert level of understanding in systems development and development framework technologies (GITHUB, Itential, Java, JSON, Ansible). -Previous experience forming and managing a development team from scratch. -Expert understanding of IP, Transport, Access, and voice / VoIP network design and operation, along with operational challenged in managing a very large-scale network. ## Description Lead the MTA (My Ticketing Application) team, our go-forward ticketing platform, while managing a team of developers focused on delivering and evolving ticketing solutions across all verticals - with a primary emphasis on Service Assurance and Global Field Services. Drives continuous improvement in platform performance, operational efficiency, and end-user experience across the organization. Champions the advancement of AI initiatives within the organization. Represents Senior Leadership in the communication of platform improvements and strategic direction to both internal teams and external customers, providing 7x24x365 support. The Main Responsibilities -Leads the MTA team as the organization's go-forward ticketing application, driving adoption, development, and continuous improvement of the platform across all supported technology domains. -Advances the organization's AI project focus by identifying, prioritizing, and executing AI-driven initiatives that enhance network reliability, ticketing efficiency, and customer experience. -Executes on the global cross-technology charter that supports automation development and support of the CenturyLink Transport, Ethernet, IP, MPLS and Voice/VoIP networks at the highest technical levels of the organization. -Handles development discovery and program coordination for command-and-control automations used by the Network Operations Centers, Technical Support teams, along with interfacing with planning and deployment, and collaborating with IT architecture and engineering. -Leads automation modifications including integration of the various legacy networks across the different technology disciplines (Transport, Ethernet, IP, MPLS, Voice) and plays a key role in the development and execution of network strategy. -Interfaces with IT counterparts to drive priorities of large-scale application initiatives - including MTA enhancements and AI projects - and serves as the conduit for innovation inside of operations to enhance network reliability, customer experience, and increase productivity. -Directs the work of subordinate managers, teams, and/or independent contributor employees. -Performs on-call, email, and face-to-face communication with difficult customers requiring in-depth knowledge of the organization's products/services. -Works with peer organizations within and external to the Transformation Org to serve as a communication conduit between Service Assurance and others, bringing new ideas, product information, and other details relevant to the job. -Leads functional area within a business unit. Accountable for all results, costs, methods, and staffing. -Responsible for all center or functional group operations, including activities and performance. -Establishes and assures adherence to budgets, schedules, work plans, and objectives/goals. Responsible for all personnel training requirements. -Supports the professional development of employees by focusing on individual needs, training requirements, and skill levels. -Manages internal and external team projects with a focus on MTA platform evolution and AI capability growth. ## Related Videos - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What Are Large Language Models?](https://www.wearedevelopers.com/magazine/304-what-are-large-language-models) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Should Tech Managers Be Developers First? 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