> Markdown version of [/jobs/ext/2533453-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2533453-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** Mantech International Corporation - **Location:** McLean, VA, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Data Transmissions, Web Browsers, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Network Connections, TCP/IP, Servicenow, User Accounts - **Published:** August 8, 2026 - **Apply:** https://dejobs.org/x/x/568B0DFD804C4FB9882834C4F4E9CAA6/job/ ## About the Role * HS Diploma and 6+ years of relevant experience OR associate's degree and 4+ years of experience OR Bachelor's degree and 2+ years of experience * CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification. * Basic knowledge of Windows, Active Directory, TCP/IP, Microsoft 365, hardware, software, user accounts, and network connectivity. * Ability to troubleshoot Level 1 technical issues, prioritize incidents, and escalate when appropriate. * Experience providing help desk/service desk support and using ticketing systems to document and track incidents. * Strong customer service, communication, and organizational skills, with the ability to support walk-ins, phone inquiries, and multiple incidents., * Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management). * Strong problem-solving, communication, and customer service skills. * Ability to quickly adapt to evolving tasks and mission requirements. Clearance Requirements: * Must have an active TS/SCI clearance with Polygraph. Physical Requirements * Ability to remain stationary up to 50% of the time. * Ability to move throughout buildings, access under desks, raised floors, and confined spaces. * Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed). * Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment. * Ability to operate computers, phones, and standard office equipment for extended periods. ## Description MANTECH seeks a motivated, career-oriented, and customer-focused Service Desk Technician to join our team in McLean, VA . you will provide Level 1 IT support and customer service in a dynamic mission environment, serving as a front-facing member of the service desk team. You will assist walk-in users and phone inquiries, manage incident tickets, troubleshoot hardware, software, account access, and network issues, and support first-time logins and other user needs. * Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed. * Serve as the front-facing IT support representative, assisting walk-in users and phone inquiries while providing professional, timely, and effective customer service and directing requests to the appropriate IT team as needed. * Manage and monitor the incident ticket queue, providing Level 1 support for first-time logins, password and access issues, account setup, and other incidents; troubleshoot, document, prioritize, resolve, and escalate issues in accordance with service-level expectations. * Troubleshoot Windows Active Directory, Microsoft Office, business applications, web browsers, and network connectivity, restoring services, identifying root causes, maintaining accurate records, and communicating system procedures, outages, and service-restoration updates to users. * Serve as a Data Transfer Officer (DTO), supporting the secure transfer, receipt, handling, tracking, and accountability of authorized data and information in accordance with established policies and procedures. * Travel locally between customer buildings and support temporary assignments as required. * Work scheduled shift from 9:30 AM to 6:00 PM as part of a team providing coverage between 6:00 AM and 6:00 PM. 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