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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Research & User Intelligence (Card Platforms & Data) - **Company:** Capital One Financial Corporation - **Location:** McLean, VA, United States - **Experience:** Expert - **Salary:** $200,700.0 - $229,100.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computer Programming, Human-Computer Interaction, Data Intelligence - **Published:** August 14, 2026 - **Apply:** https://dejobs.org/x/x/4AFDE30E90524F3384A4021451FBF2C1/job/ ## About the Role The ideal candidate has a proactive, collaborative approach to research to complement their deep experience in qualitative and quantitative research, human-centered interactions, and analytical thinking. Experience conducting research in technical spaces or internal platforms is of particular interest for this position, but not required., * At least 4 years of professional experience in User Experience Research, Data Science, or Customer Experience Research * At least 4 years of experience aggregating, collecting, and analyzing quantitative and qualitative data * At least 3 years of experience autonomously leading multi-stakeholder projects or research programs, * 5+ years of experience in User Intelligence, Human Factors, or behavioral data analysis * Background in leading research in enterprise settings * History of leading small to medium teams of researchers * Experience conducting structured, quantitative jobs-to-be-done studies * Experience leveraging AI tools (Gemini, Claude, NotebookLM) to accelerate insight creation * Experience building automated research workflows with AI tools * Proven track record of triangulating multiple data sources (behavioral analytics, survey data, and primary research) to inform product roadmaps * Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics ## Description Capital One's Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. As the Senior Manager of Research & User Intelligence for a product tower, you are responsible for accelerating learning velocity by defining and executing research programs that generate actionable insights to inform the creation of useful and usable solutions., * Optimize and Scale Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams' planning and decision-making, while maintaining a high degree of governance and risk compliance. * Prioritize and lead rapid testing within the product development lifecycle: Create and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories, conducting rapid discovery, concept, content, and usability testing. * Manage and Maintain Continuous Discovery Programming: Drive collaboration with research ops to enable partner teams to access their users to maximize empathy and understanding. * Support UX Measurement and Hypothesis-driven Design: Partner with CX, data scientists, analysts, and designers to identify and track domain-specific UX metrics. Assist in developing mechanisms to collect/measure UX metrics, conduct analysis using UX and other metrics to identify critical correlations between user behavior and business success. * Conduct and Socialize Data Triangulation & Synthesis: Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights. Establish channels to socialize learnings to stakeholders in order to drive impact. Leadership Competencies * Problem Solving: Designs scalable frameworks and vision-backed learning agendas to prioritize high-impact problems across multiple domains; leverages technical and data fluency to navigate complex trade-offs and drive innovative, customer-centric solutions that maximize business value * Judgment: Prioritizes high-leverage opportunities and eliminates duplicative work to scale impact across the organization; guides teams through ambiguity with empathy while maintaining focus on clear business priorities and consistent delivery * Influence: Acts as a trusted strategic advisor, leveraging deep expertise and cross-functional partnerships to influence senior-level decision-making and drive the adoption of human-centered strategies in service of high-stakes business outcomes * Teamwork: Collaborates broadly, and contributes regularly to internal knowledge platforms and events; proactively and effectively aligns work to business needs, focusing on shared goals over their own agenda * Communication: Translates complex data and behavioral findings into compelling narratives for senior stakeholders; ensures clarity in two-way dialogue across functions ## Related Videos - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Finding the unknown unknowns: intelligent data collection for autonomous driving development](https://www.wearedevelopers.com/videos/519-finding-the-unknown-unknowns-intelligent-data-collection-for-autonomous-driving-development) - [Photonic Computing: Programming a New Class of AI Accelerators (incl. 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